Executive Sous Chef & Guest Experience Leader

InterContinental Hotels Group; Chicago (IL); On-site; USD 98,000 - 104,000; Full time

Job summary

InterContinental Hotels Group in Chicago invites applications for a Guest Service/Restaurant Attendant to warmly greet guests, manage reservations, and uphold IHG standards throughout service. The role emphasizes courteous guest interactions, menu presentation, and collaboration with hotel staff to maintain service quality.

Responsibilities include operating the Opentable system, ensuring menus are ready, promoting buffet options, and supporting daily tasks while adhering to health and safety

Responsibilities

• Greets guests upon arrival, according to IHG standards.
• Answers telephone communications, takes reservations.
• Attends to special guests' requests.
• Promotes image of restaurant by displaying impeccable manners, diplomacy and tact towards restaurant/hotel guests.
• Communicates to supervisor any difficulties, guest comments and relevant information.
• Communicates politely and display courtesy to guests.
• Follows the procedure on Cash handling and Bill presentation to guests.
• Establishes and maintains effective employee working relationships.
• Attends and participates in daily briefings and other meetings as scheduled.
• Attends and participates in training sessions as scheduled.
• Check to ensure that the Opentable System is running properly during and before service.
• Ensure that all menus are checked and clean and inform manager if more menus are needed.
• Greet every single guest with a warm welcome, in the appropriate area of entrance.
• Help guests with the chair.
• Present an open menu to each guest and a clean wine list to every table.
• During breakfast service, presents our breakfast menu and the 2 options buffet/a la carte and promote our buffet and mention the server name.
• Wish the guest a pleasant meal.
• Offer a parting comment as the guest exit the restaurant.
• Perform duties noted on the daily tasks & cleaning schedule.
• Assists in the table cleaning and set up when available.
• Perform other duties, tasks and special projects as assigned.
• At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.
• Implements the hotel and department regulations, policies and procedures including but not limited to: a. House Rules and Regulation b. Health and Safety c. Grooming d. Quality e. Service f. Hygiene and Cleanliness

Job description

InterContinental Hotels Group in Chicago invites applications for a Guest Service/Restaurant Attendant to warmly greet guests, manage reservations, and uphold IHG standards throughout service. The role emphasizes courteous guest interactions, menu presentation, and collaboration with hotel staff to maintain service quality.

Responsibilities include operating the Opentable system, ensuring menus are ready, promoting buffet options, and supporting daily tasks while adhering to health and safety