Executive Services Delivery Leader — Customer Success (Dallas Onsite)

NCR Corporation; Texas; Hybrid; USD 130,000 - 180,000; Full time

Job summary

NCR Voyix Corporation seeks an Executive Services Delivery Manager to advocate for customers onsite at their Dallas, Texas office. You will coordinate NCR Voyix service, support, product, engineering, implementation, and sales teams to drive measurable business outcomes and service quality.

The role requires strong relationship management, executive communication, and the ability to translate data into strategic recommendations.

Qualifications

• Deep understanding of restaurant technology ecosystems, including POS platforms, hardware, software, networking, and managed services.
• 5+ years of experience in service delivery management, customer success, operations management, or related customer-facing leadership roles.
• Demonstrated ability to influence and drive outcomes across matrixed organizations without direct management authority.
• Proven success managing large, complex customer relationships and executive-level stakeholder engagements.
• Strong analytical and problem-solving skills with the ability to translate operational data into business recommendations.
• Experience leading cross-functional initiatives and coordinating multiple teams toward shared objectives.
• Exceptional communication, presentation, and relationship management skills.
• Proven ability to manage customer escalations and navigate complex operational challenges.
• Experience developing and delivering executive-level business reviews and operational performance reporting.
• Strong customer advocacy mindset with a track record of improving customer satisfaction and business outcomes.

Responsibilities

• Serve as the primary strategic liaison between NCR Voyix and the customer, building trusted relationships with executive and operational stakeholders.
• Lead cross-functional collaboration among NCR Voyix service, support, product, engineering, implementation, and sales organizations to drive customer success.
• Foster a customer-centric culture focused on achieving business objectives, operational excellence, and service quality.
• Act as the voice of the customer within NCR Voyix, ensuring customer priorities, concerns, and opportunities are effectively communicated and addressed.
• Drive continuous service improvement initiatives using operational data, performance metrics, customer feedback, and industry best practices.
• Oversee the end-to-end customer experience, ensuring alignment between contractual commitments, service delivery, and business outcomes.
• Facilitate executive business reviews, operational governance meetings, and strategic planning sessions.
• Monitor and manage service performance through established KPIs, SLAs, and operational metrics, ensuring commitments are achieved or exceeded.
• Lead customer escalations and critical issue management activities by coordinating resources across NCR Voyix to drive timely resolution.
• Identify risks, trends, and opportunities that may impact customer performance and develop actionable mitigation plans.
• Partner with Sales, Account Management, and commercial teams to support account growth, customer retention, and profitability initiatives.
• Deliver consultative reporting, operational insights, and strategic recommendations to customer stakeholders.
• Document customer engagements, action plans, commitments, and follow-up activities to ensure accountability and visibility.
• Support financial governance activities related to invoicing, billing accuracy, contract compliance, and service consumption reviews.
• Champion digital transformation and operational modernization initiatives that enhance the customer experience and business performance.

Skills

Restaurant tech

Executive collaboration

Stakeholder mgmt

Analytical thinking

Cross-functional leadership

Onsite presence

Tools

Microsoft 365

Excel

PowerPoint

Teams

Outlook

Job description

NCR Voyix Corporation seeks an Executive Services Delivery Manager to advocate for customers onsite at their Dallas, Texas office. You will coordinate NCR Voyix service, support, product, engineering, implementation, and sales teams to drive measurable business outcomes and service quality.

The role requires strong relationship management, executive communication, and the ability to translate data into strategic recommendations.