Executive Restaurant GM: Lead High-Impact Teams & Guest Experience

Portillo's; Downers Grove (IL); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Discretionary bonus program

Annual stock grant

Technology reimbursement

Uniform allowance

Free shift meals

Development benefits

Perks and discounts

Employee Assistance Program (EAP)

Health insurance options

Paid time off

401(k) with company match

Flexible Spending Accounts

Employee Stock Purchase Plan

Voluntary benefits

Job summary

Portillo’s in Downers Grove, IL is seeking a General Manager to lead a high-volume restaurant and deliver exceptional hospitality. You will drive operations, training, and guest satisfaction while managing budgets and compliance.

The role requires strong leadership, English fluency, and a track record in restaurant management. Expect 50+ hour weeks with diverse shifts and a robust benefits package.

Qualifications

• Minimum 3 years of Restaurant General Management in a high volume, fast-paced environment preferred.
• Working knowledge of restaurant operations, recruiting, food planning, preparation, sanitation, health standards, and security.
• Demonstrated ability to champion hospitality and motivate team members.
• Strong leadership skills with a focus on coaching and achieving excellence.
• Knowledgeable in all financial aspects of business operations, including labor and all P&L responsibilities.
• Current sanitation and BASSET alcohol service training a plus.
• Great communication skills. Must be able to read, speak, and understand English to communicate with team members, managers, and guests.
• High school diploma or equivalent.
• Flexibility to work 50+ hour weeks, rotating shifts (including nights and weekends), and holidays.

Responsibilities

• Drive strategic direction for Portillo’s restaurants by executing operational standards and driving business results through people development.
• Model operational standards and execute critical behaviors to run great shifts creating lifelong memories for our guests and team members.
• Meet and exceed financial and profitability goals by managing budgets.
• Implement company policies, procedures, and strategies to promote effective local and state health and food safety compliance.
• Demonstrate integrity, honesty, restaurant knowledge, and the ability to exceed expectations of guests and team members alike while promoting the culture, values, and standards of Portillo’s.
• Deliver top-notch standards of excellence and hospitality by leading, coaching and developing team members and restaurant leaders.
• Responsible for ensuring the execution of all aspects of restaurant operations, including but not limited to sales, profits, facilities, inventory, payroll and scheduling.
• Promote the Portillo’s brand in the local community through word-of-mouth and restaurant events.

Skills

Leadership

Communication

Hospitality

English proficiency

Health & safety knowledge

Education

High school diploma or equivalent

Job description

Portillo’s in Downers Grove, IL is seeking a General Manager to lead a high-volume restaurant and deliver exceptional hospitality. You will drive operations, training, and guest satisfaction while managing budgets and compliance.

The role requires strong leadership, English fluency, and a track record in restaurant management. Expect 50+ hour weeks with diverse shifts and a robust benefits package.