Assistant General Manager — Guest Experience Leader

Portillos Hot Dogs, LLC; Illinois; On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Discretionary bonus

Tech reimbursement

Uniform allowance

Free shift meals

Educational benefits

Discounts program

Employee Assistance Program

Health insurance options

401(k) with company match

Flexible Spending Accounts

Stock Purchase Plan

Pet insurance (voluntary)

Job summary

Portillo’s in Illinois is seeking an Assistant General Manager to lead high-performing restaurant teams, ensure exceptional guest experiences, and uphold Portillo’s standards of food quality, hospitality, and safety. You’ll oversee shifts, scheduling, training, and daily routines in a fast-paced environment.

The role requires 3+ years in restaurant management or 1+ year as AGM/GM in a high-volume setting, with strong leadership, communication, and financial acumen.

Qualifications

• Minimum of 3 years of Restaurant Management or at least 1 year of Assistant General Manager or General Manager experience in a high-volume, fast-paced environment.
• Working knowledge of restaurant operations, including recruiting, food planning and preparation, purchasing, sanitation, health standards, and security.
• Demonstrated ability to champion hospitality and motivate team members.
• Strong leadership skills with a focus on coaching and achieving excellence.
• Knowledgeable in all financial aspects of restaurant operations, including P&L responsibilities.
• Excellent communication skills in English.

Responsibilities

• Model operational standards and execute critical behaviors to run great shifts creating lifelong memories for guests and team members.
• Execute operational standards to drive sales and profits.
• Oversee shift planning, scheduling, training execution, and daily routines.
• Drive team member growth through development programs and IDPs.
• Deliver exceptional guest experiences, making each visit memorable and fostering connections.
• Foster team engagement through recognition and communication.
• Meet and exceed financial and profitability goals by managing budget.
• Implement company policies, procedures, and strategies to promote health, quality, and food safety compliance.
• Manage recruitment efforts for the restaurant ensuring we have team members focused on delivering Portillo’s experience.
• Plan for and make critical business decisions around inventory, budget, and labor.

Skills

Leadership

Customer service

Team motivation

Communication

Education

High school diploma or equivalent

Job description

Portillo’s in Illinois is seeking an Assistant General Manager to lead high-performing restaurant teams, ensure exceptional guest experiences, and uphold Portillo’s standards of food quality, hospitality, and safety. You’ll oversee shifts, scheduling, training, and daily routines in a fast-paced environment.

The role requires 3+ years in restaurant management or 1+ year as AGM/GM in a high-volume setting, with strong leadership, communication, and financial acumen.