Restaurant GM: Lead High-Performance Team & Guest Experience

Portillos Hot Dogs, LLC; Streamwood (IL); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Discretionary bonus program

Stock grant (discretionary)

Monthly technology reimbursement

Uniform allowance

Paid time off

401(k) with company match

Health insurance options

Job summary

Portillo’s in Streamwood, IL, is seeking a General Manager to lead a high-performing team and deliver exceptional guest experiences. You’ll drive operational standards, manage budgets, coach leaders, and promote Portillo’s culture of Family, Greatness, Energy and Fun.

The role requires 3+ years of GM experience in high-volume restaurants, strong leadership and financial skills, and willingness to work 50+ hours including nights and weekends.

Qualifications

• Minimum 3 years of Restaurant General Management in a high volume, fast-paced environment preferred.
• Working knowledge of restaurant operations, recruiting, food planning, preparation, sanitation, health standards, and security.
• Demonstrated ability to champion hospitality and motivate team members.
• Strong leadership skills with a focus on coaching and achieving excellence.
• Knowledgeable in all financial aspects of business operations, including labor and all P & L responsibilities.
• Current sanitation and B.A.S.S.E.T. alcohol service training a plus.
• Great communication skills. Must be able to read, speak, and understand English to communicate with team members, managers, and guests.
• High school diploma or equivalent
• Flexibility to work 50+ hour weeks, rotating shifts (including nights and weekends), and holidays

Responsibilities

• Drive strategic direction for Portillo’s restaurants by executing operational standards and driving business results through people development.
• Model operational standards and execute critical behaviors to run great shifts creating lifelong memories for our guests and team members.
• Meet and exceed financial and profitability goals by managing budgets
• Implement company policies, procedures, and strategies to promote effective local and state health and food safety compliance
• Demonstrate integrity, honesty, restaurant knowledge, and the ability to exceed expectations of guests and team members alike while promoting the culture, values, and standards of Portillo’s
• Deliver top-notch standards of excellence and hospitality by leading, coaching and developing team members and restaurant leaders
• Responsible for ensuring the execution of all aspects of restaurant operations, including but not limited to sales, profits, facilities, inventory, payroll and scheduling
• Promote the Portillo’s brand in the local community through word-of-mouth and restaurant events

Skills

Leadership

Hospitality

Customer service

Communication

Team development

Education

High school diploma or equivalent

Job description

Portillo’s in Streamwood, IL, is seeking a General Manager to lead a high-performing team and deliver exceptional guest experiences. You’ll drive operational standards, manage budgets, coach leaders, and promote Portillo’s culture of Family, Greatness, Energy and Fun.

The role requires 3+ years of GM experience in high-volume restaurants, strong leadership and financial skills, and willingness to work 50+ hours including nights and weekends.