Executive Renewals Manager

salesforce.com, inc.; Michigan; On-site; USD 71,000 - 96,000; Full time

Job summary

Salesforce in Michigan is seeking a Renewals Manager to own a portfolio of existing customers, maximize retention, and negotiate complex contracts. You will develop opportunities within current accounts and collaborate with cross-functional teams to ensure successful outcomes.

You’ll engage with executives and stakeholders, present pricing, and drive renewals while minimizing churn. A 3+ year track record in renewals/account management and Salesforce/CPQ experience are highly valued.

Qualifications

• 3+ years of proven work experience in renewals or account management.
• BA/BS degree in Business Administration, Sales or relevant field is required
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce) and CPQ tools
• Experience delivering client-focused solutions to customer needs
• You have a way with people, and are an excellent communicator
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities

Responsibilities

• Own and renew customer relationships to maximize retention and revenue
• Develop pricing and negotiate contracts with customers
• Coordinate with cross-functional teams to deliver solutions
• Serve as the primary contact for account management matters
• Forecast and report on renewal opportunities and risks
• Collaborate with sales to identify growth opportunities
• Handle client escalations and ensure timely delivery of commitments

Skills

Renewals management

Account management

Executive communication

Negotiation

Education

BA/BS in Business Administration or related field

Tools

Salesforce CRM

CPQ tools

Job description

Salesforce in Michigan is seeking a Renewals Manager to own a portfolio of existing customers, maximize retention, and negotiate complex contracts. You will develop opportunities within current accounts and collaborate with cross-functional teams to ensure successful outcomes.

You’ll engage with executives and stakeholders, present pricing, and drive renewals while minimizing churn. A 3+ year track record in renewals/account management and Salesforce/CPQ experience are highly valued.