Executive New Business Development - B2B CX/BPO

Grupo Ferré Rangel; Guaynabo (PR); On-site; USD 95,000 - 140,000; Full time

Job summary

LinkActiv Group in Puerto Rico is seeking an Executive, New Business Development to drive growth across our Contact Center solutions. You will lead prospecting, discovery, and closing with executive buyers, delivering tailored CX and business support proposals.

The role requires a strong track record in B2B sales, strategic planning, and managing complex sales cycles, with travel as needed to meet clients and industry events.

Qualifications

• Bachelor's degree required or equivalent professional experience.
• Minimum of three years in Business Development, B2B Sales, Strategic Sales, or New Business Acquisition.

Responsibilities

• Identify, research, and prospect organizations for Contact Center solutions.
• Develop and execute strategic business development plans to generate qualified leads.
• Build and maintain a robust sales pipeline via cold calling, networking, referrals, and events.
• Conduct discovery meetings to understand client challenges, CX needs, and objectives.
• Present Contact Center, CX, and Business Support solutions through consultative sales talks.
• Develop customized proposals aligned with client goals and financials.
• Lead full sales cycle: prospecting, proposals, pricing, negotiations, and closing.
• Maintain relationships with executive-level decision-makers (Operations, CX, HR, Procurement, C-suite).
• Coordinate with Operations to ensure feasibility and successful implementation.
• Ensure smooth transition of new clients to Operations and Client Success teams.
• Maintain accurate opportunity tracking, pipeline, forecasts, and interactions.
• Represent the organization at conferences and industry events.
• Report on sales performance and forecast accuracy.

Skills

Consultative selling

Negotiation

Relationship building

Executive stakeholder management

Independent worker

Education

Bachelor's Degree in Business Administration, Marketing, Communications, Sales, or related field

Tools

Microsoft Office Suite

Job description

LinkActiv Group in Puerto Rico is seeking an Executive, New Business Development to drive growth across our Contact Center solutions. You will lead prospecting, discovery, and closing with executive buyers, delivering tailored CX and business support proposals.

The role requires a strong track record in B2B sales, strategic planning, and managing complex sales cycles, with travel as needed to meet clients and industry events.