Strategic New Business Development Executive - B2B CX & BPO

People Talent - Acquisition; San Juan (PR); On-site; USD 120,000 - 190,000; Full time

Job summary

Our client, a leading and respected organization, seeks an Executive, New Business Development to identify, evaluate, and develop high-impact opportunities across markets. You will drive revenue growth through strategic prospecting, consultative selling, and meaningful partnerships.

You will manage the full sales lifecycle from lead generation to closing, collaborating with Operations, Client Success, Finance, and cross-functional teams to deliver outsourcing solutions that meet client goals.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, Sales, or related field.
• Minimum of three (3) years of successful experience in Business Development, B2B Sales, Strategic Sales, or New Business Acquisition.
• Strong understanding of commercial operations and end-to-end sales processes.
• Experience selling BPO, Contact Center, Customer Experience (CX), Business Services, Technology, Staffing, Outsourcing, or other complex business solutions is highly preferred.
• Demonstrated success in prospecting and closing new business opportunities.
• Proven experience managing complex B2B sales cycles.
• Strong consultative selling, negotiation, and relationship-building skills.
• Excellent verbal, written, presentation, and interpersonal communication skills.

Responsibilities

• Identify, research, and prospect organizations that can benefit from our Contact Center solutions.
• Develop and execute strategic business development plans to generate qualified leads and achieve new business revenue objectives.
• Build and maintain a robust sales pipeline through cold calling, networking, referrals, digital outreach, industry events, and strategic partnerships.
• Conduct discovery meetings to understand prospective clients' operational challenges, customer experience needs, and business objectives.
• Present the company's Contact Center, Customer Experience, and Business Support solutions through consultative sales conversations.
• Develop customized proposals and commercial solutions aligned with each client's operational and financial goals.
• Lead the full sales cycle, including prospecting, qualification, proposal development, pricing discussions, contract negotiations, and closing.
• Build and maintain strong relationships with executive-level decision-makers, including Operations, Customer Experience, Human Resources, Procurement, and C-suite leaders.
• Collaborate with Operations and other internal stakeholders to ensure proposed solutions are operationally feasible and successfully implemented.
• Ensure a seamless transition of newly acquired clients to the Operations and Client Success teams following contract execution.
• Maintain accurate opportunity tracking, pipeline management, sales forecasts, and customer interactions.

Skills

Hunter mindset

Consultative selling

Negotiation

Relationship building

Verbal communication

Written communication

Prospecting

Education

Bachelor's degree in Business Administration, Marketing, Communications, Sales, or related field

Job description

Our client, a leading and respected organization, seeks an Executive, New Business Development to identify, evaluate, and develop high-impact opportunities across markets. You will drive revenue growth through strategic prospecting, consultative selling, and meaningful partnerships.

You will manage the full sales lifecycle from lead generation to closing, collaborating with Operations, Client Success, Finance, and cross-functional teams to deliver outsourcing solutions that meet client goals.