Executive Leader, Master Planned Communities

FirstService Residential; Naples (FL); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Medical plans

Dental & vision

Paid holidays

401k with company match

Job summary

FirstService Residential is seeking a Vice President, Master Planned Communities in Naples, FL to lead our association management services and drive growth across multiple properties. You will shape strategy, manage a regional team of directors and community managers, and partner with boards to deliver exceptional service and financial results.

The role requires a strong track record in senior leadership, P&L management, and cross-functional collaboration.

Qualifications

• Minimum of 7 years of senior management and executive leadership experience.
• Proven experience with 5-8 direct reports for 5 or more years.
• Proven success in delivering client service across a multi-location business including associate training and team engagement.
• Proven track record in leading and delivering sales and business growth.
• Development and execution of change management initiatives with a focus on service delivery and customer service.
• At least 5 years' experience in managing a P&L and the drivers of profitable service delivery.
• Creation and execution of a long-term and annual business plan (including financial plan budget).

Responsibilities

• Provide overall senior leadership and strategic direction of the association management business to deliver long-term, sustainable growth.
• Build, mentor, and lead a team of Regional Directors (RDs), and through them Community Association Managers, to deliver our service culture and results-based accountability.
• Form strong relationships with the Board of Directors, all assigned properties in support of delivering an exceptional level of service resulting in measurable client satisfaction and retention objectives being met.
• Partner with Business Development Director(s) to plan and deliver long-term, sustainable growth in the market through both developers and existing communities.
• Ensure that our company’s ancillary services are understood and offered by the RDs to their respective properties.
• Understand and own the annual business plan. Drive financial performance to achieve targeted objectives and execution of initiatives as committed to in the business plan.
• Attract, develop, and retain high performers within the organization. Ensure HR and communication processes are in place to actively engage with associates and manage a growing service organization.
• Actively promote and represent FirstService Residential in the marketplace to build our presence and reputation within the broader community, as well as with professionals and vendors serving our industry.

Skills

Senior leadership

Team leadership

P&L management

Client service

Business growth

Change management

Budgeting

Job description

FirstService Residential is seeking a Vice President, Master Planned Communities in Naples, FL to lead our association management services and drive growth across multiple properties. You will shape strategy, manage a regional team of directors and community managers, and partner with boards to deliver exceptional service and financial results.

The role requires a strong track record in senior leadership, P&L management, and cross-functional collaboration.