VP, Master Planned Communities — Growth & Service Leader

FirstService Residential; Estero (FL); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Medical plans

Dental

Vision

401k with company match

Paid holidays

Paid time off

Job summary

FirstService Residential in the United States seeks a Vice President, Master Planned Communities to lead all community management efforts and related profitably grow the business. Reporting to the President, you will build and guide a customer-focused service organization with a culture of performance and accountability and work cross-functionally with marketing, HR, and financial services.

The role requires senior leadership across multiple properties, development and execution of annual

Qualifications

• Minimum of 7 years of senior management and executive leadership experience.
• Preferred experience within residential property management, hospitality, commercial or facilities management, real-estate services, food and beverage or other service-based industries.
• Must have proven experience in the development of and performance management of highly successful teams, with at least 5-8 direct reports for 5 or more years.
• Proven success in delivering client service across a multi-location business including associate training and team engagement.
• Proven track record in leading and delivering sales and business growth.
• Development and execution of change management initiatives with a focus on service delivery and customer service.
• At least 5 years’ experience in managing a P&L and the drivers of profitable service delivery.
• Creation and execution to a long-term and annual business plan (including financial plan “budget”).

Responsibilities

• Provide overall senior leadership and strategic direction of the association management business to deliver long-term, sustainable growth.
• Build, mentor, and lead a team of Regional Directors (RDs), and through them Community Association Managers, to deliver our service culture and results-based accountability.
• Form strong relationships with the Board of Directors, all assigned properties in support of delivering an exceptional level of service resulting in measurable client satisfaction and retention objectives being met.
• Partner with Business Development Director(s) to plan and deliver long-term, sustainable growth in the market through both developers and existing communities.
• Ensure that our company’s ancillary services are understood and offered by the RDs to their respective properties.
• Understand and own the annual business plan. Drive financial performance to achieve targeted objectives and execution of initiatives as committed to in the business plan.
• Attract, develop, and retain high performers within the organization. Ensure HR and communication processes are in place to actively engage with associates and manage a growing service organization.
• Actively promote and represent FirstService Residential in the marketplace to build our presence and reputation within the broader community, as well as with professionals and vendors serving our industry.

Skills

Senior management

Executive leadership

Team leadership

P&L management

Sales & business growth

Change management

Job description

FirstService Residential in the United States seeks a Vice President, Master Planned Communities to lead all community management efforts and related profitably grow the business. Reporting to the President, you will build and guide a customer-focused service organization with a culture of performance and accountability and work cross-functionally with marketing, HR, and financial services.

The role requires senior leadership across multiple properties, development and execution of annual