VP, Master Planned Communities & Growth

FirstService Residential; Cape Coral (FL); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid holidays

Job summary

FirstService Residential seeks a Vice President, Master Planned Communities to lead the association management business across our communities. You will direct senior teams, shape the service culture, and drive profitability while collaborating with Board leadership and cross-functional partners to achieve ambitious growth and client satisfaction.

You will mentor Regional Directors and Community Association Managers, own the business plan, and ensure delivery of high-impact service across

Qualifications

• Minimum of 7 years of senior management and executive leadership experience.
• Preferred experience within residential property management, hospitality, commercial or facilities management, real-estate services, food and beverage or other service-based industries.
• Proven experience in developing and managing high-performing teams, with 5–8 direct reports for 5+ years.
• Proven success in delivering client service across a multi-location business including associate training and team engagement.
• Proven track record in leading and delivering sales and business growth.
• Experience in developing and executing change management initiatives focused on service delivery.
• At least 5 years’ experience managing a P&L and the drivers of profitable service delivery.
• Creation and execution of long-term and annual business plans (including budgets).

Responsibilities

• Provide overall senior leadership and strategic direction of the association management business to deliver long-term growth.
• Build, mentor, and lead a team of Regional Directors and Community Association Managers to deliver service culture and accountability.
• Form strong relationships with the Board of Directors and assigned properties to ensure exceptional service and client retention.
• Partner with Business Development to plan and deliver sustainable market growth with developers and existing communities.
• Ensure ancillary services are understood and offered by the RDs to each property.
• Own the annual business plan and drive financial performance to meet targets and initiatives.
• Attract and retain high performers; ensure HR and communications processes engage with staff and support growth.
• Promote FirstService Residential in the marketplace to build presence and reputation.

Skills

Senior leadership

Team management

Client relationships

Sales growth

Change management

P&L management

Business planning

Job description

FirstService Residential seeks a Vice President, Master Planned Communities to lead the association management business across our communities. You will direct senior teams, shape the service culture, and drive profitability while collaborating with Board leadership and cross-functional partners to achieve ambitious growth and client satisfaction.

You will mentor Regional Directors and Community Association Managers, own the business plan, and ensure delivery of high-impact service across