Executive IT & VIP Systems Support Specialist

Delta-Solutions-and-Strategies; California (MO); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Parental leave

Military leave

Jury duty leave

Job summary

Delta Solutions & Strategies in California is seeking a Client Systems Support Specialist to support our team at Vandenberg SFB. The Client Systems Support team provides responsive, comprehensive, and secure end-user IT support across all S4S networks and facilities.

Personnel ensure users have reliable access to classified and unclassified systems, communications tools, and collaboration platforms necessary to execute the mission.

Qualifications

• 4-6 years of Tier II client/desktop support across multiple networks and environments.
• Bachelor's degree in Information Systems, Computer Science, or related field, or equivalent experience.
• Must meet DoD 8140 requirements within six months; CompTIA A+/Network+/Security+ or MCSA/MD-100/101 preferred.

Responsibilities

• Serve as first point of contact for IT service requests via phone, ticketing, email, or walk-up support.
• Log, categorize, and prioritize incidents and requests according to SLAs.
• Perform Tier I and II troubleshooting for workstations, laptops, mobile devices, printers, and peripherals.
• Diagnose and resolve software, OS, and application issues to baseline and STIG requirements.
• Join systems to the domain, configure network settings, and ensure connectivity to drives and collaboration tools.
• Deploy and maintain system images, patches, and baseline configurations for standardization and compliance.
• Provide on-site and remote support for VTC, Teams, and other collaboration systems for executives.
• Deliver white-glove support to senior leaders, including data migration and secure mobile config.

Skills

TS/SCI Clearance

VIP support

Customer service

Communication

End-user IT support

Education

Bachelor's degree in Information Systems, Computer Science, or related field

DoD 8140 certification within six months

Tools

ServiceNow

Job description

Delta Solutions & Strategies in California is seeking a Client Systems Support Specialist to support our team at Vandenberg SFB. The Client Systems Support team provides responsive, comprehensive, and secure end-user IT support across all S4S networks and facilities.

Personnel ensure users have reliable access to classified and unclassified systems, communications tools, and collaboration platforms necessary to execute the mission.