VIP IT Support Specialist — Client Systems (Mid-Level)

Socket.dev; Vandenberg SFB (CA); On-site; USD 57,000 - 82,000; Full time

Job summary

Delta Solutions and Services Bowhead seeks a Mid-Level Client Systems Support Specialist to provide frontline and executive IT support at Vandenberg SFB. The role covers end-user IT support, domain joins, patching, and secure configuration management in DoD environments.

You will troubleshoot across devices, manage VIP requests, and coordinate with Identity & Access management, cybersecurity, and engineering teams to maintain RMF and ACAS compliance.

Qualifications

• 4–6 years of Tier II client/desktop support across multiple networks.
• Bachelor’s degree in Information Systems, Computer Science, or related field, or equivalent experience (4 years).
• Must meet DoD 8140 technical support/sysadmin requirements within 6 months; related certifications preferred.

Responsibilities

• Serve as first point of contact for IT service requests via phone, ticketing, email, or walk-up support.
• Log, categorize, and prioritize incidents per SLAs; escalate as needed.
• Perform Tier I/II troubleshooting for workstations, laptops, mobile devices, printers, and peripherals.
• Join systems to the domain, configure network settings, ensure connectivity to shared drives and tools.
• Deploy and maintain system images, patches, and baseline configurations for standardization.

Skills

Customer service

Communication

ServiceNow

Endpoint hardening

Vulnerability management

Physical ability

Education

Bachelor’s degree in IS/CS or related field

Tools

ServiceNow

Job description

Delta Solutions and Services Bowhead seeks a Mid-Level Client Systems Support Specialist to provide frontline and executive IT support at Vandenberg SFB. The role covers end-user IT support, domain joins, patching, and secure configuration management in DoD environments.

You will troubleshoot across devices, manage VIP requests, and coordinate with Identity & Access management, cybersecurity, and engineering teams to maintain RMF and ACAS compliance.