Client Systems Support Specialist – VIP/Executive Support

UIC Arctic Response Services, LLC; Vandenberg SFB (CA); On-site; USD 66,000 - 73,000; Full time

Job summary

Bowhead is seeking a Mid-Level Client Systems Support Specialist to join the team at Vandenberg SFB, delivering front-line help desk services, endpoint support, and executive IT care across classified and unclassified networks. The role emphasizes rapid incident resolution, system hardening, and secure access management.

The successful candidate will have 4–6 years of Tier II support experience, a relevant degree or equivalent.

Qualifications

• 4–6 years of Tier II client/desktop support experience.
• Bachelor’s degree in Information Systems, Computer Science, or related field, or equivalent experience (4 years).
• DoD 8140 certification requirements within six months; CompTIA A+/Network+/Security+, or MCSA/MD-100/101 preferred.
• Strong customer service and communication skills.
• Experience with ITSM ticketing systems (ServiceNow) and DoD configuration management standards.
• Familiarity with endpoint hardening, patching, and vulnerability management practices.
• Ability to lift up to 50 lbs. and provide after-hours support.

Responsibilities

• Serve as the first contact for IT service requests via phone, ticketing system, email, or walk-up support.
• Log, categorize, and prioritize incidents and service requests per SLAs.
• Troubleshoot Tier I/II for workstations, laptops, mobile devices, printers, and peripherals.
• Configure domain join, network settings, and access to shared drives and collaboration tools.
• Deploy system images, patches, and baseline configurations for standardization and compliance.
• Install CAC, Token, and MFA across classified and unclassified networks.
• Assist with account access, password resets, and permissions with IAM team.
• Perform workstation hardening, vulnerability remediation in RMF/ACAS.
• Provide on-site and remote support for VTC, Teams, and collaboration systems.
• Deliver white-glove support to senior leaders and executives, including setup and data migration.
• Coordinate VIP event support with display/config and real-time troubleshooting.
• Develop and maintain user support docs and SOPs.
• Monitor ticket queues and ensure timely response and closure per metrics.
• Report recurring issues to identify systemic problems and recommend fixes.
• Maintain asset accountability and inventory for devices/peripherals.
• Support after-hours operations and contingency activities.
• Participate in configuration reviews, patch cycles, and readiness inspections.
• Provide feedback to engineering and cybersecurity teams on observed issues.
• Support paperwork for resolving classified information incidents.
• Train and mentor junior technicians.
• Serve as a property custodian as required by DoDI 5000.64 and AFMAN 17-1203.
• Support exercises and contingency scenarios.
• Other duties as assigned.

Skills

Tier II support

Customer service

Communication

DoD standards knowledge

Education

Bachelor’s degree in Information Systems/CS or related

Equivalent experience (4 years)

Tools

ServiceNow

Job description

Bowhead is seeking a Mid-Level Client Systems Support Specialist to join the team at Vandenberg SFB, delivering front-line help desk services, endpoint support, and executive IT care across classified and unclassified networks. The role emphasizes rapid incident resolution, system hardening, and secure access management.

The successful candidate will have 4–6 years of Tier II support experience, a relevant degree or equivalent.