Executive IT Systems Engineer - Hybrid Mac & AV Support

SoGal Ventures; Austin (TX); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Health benefits

401(k)

Open vacation policy

Parental leave

Job summary

Everlywell is seeking a polished IT Systems Engineer to lead in-office support at our Austin HQ, delivering high-touch, high-reliability IT for an executive team. The role blends macOS system work with SaaS tools like Google Workspace, Jamf, Okta, and Zoom, with HIPAA-regulated security requirements.

You’ll be the local face of IT, supporting devices, meetings, and travel tech while ensuring secure, seamless operations in a hybrid environment. Occasional US travel may be required.

Qualifications

• 3–5 years of experience in IT systems support in SaaS or hybrid environments.
• Strong knowledge of macOS and Apple hardware troubleshooting.
• Ability to troubleshoot wireless and wired networking issues quickly.
• Experience with Google Workspace, Zoom, and cloud-based collaboration tools.
• Hands-on support for AV equipment and Zoom Room configurations.
• Familiarity with Jamf or other Apple device management tools.
• Excellent customer service and communication skills, especially with senior leaders.
• Understanding of IT operations in security‑conscious environments (HIPAA, SOC 2, HITRUST).

Responsibilities

• Administer and support Google Workspace, Zoom, Slack, and other core SaaS tools, including user provisioning and access management.
• Deliver in-person IT support at the Austin office, resolving hardware, software, and connectivity issues with professionalism.
• Provide executive-level IT support ensuring devices and meetings are reliable, secure, and responsive.
• Set up, configure, and maintain employee laptops (macOS) with Jamf or similar MDM tooling.
• Support and maintain AV systems and Zoom Rooms for hybrid meetings and events.
• Manage onboarding/offboarding tasks, equipment provisioning, and welcome orientation.
• Triage IT tickets via help desk systems, Slack, Zoom, and email with clarity and speed.
• Collaborate with IT/Security on automation, processes, and internal documentation.
• Automate repetitive processes to improve speed and accuracy with minimal human input.
• Ensure activities comply with HIPAA, SOC 2, HITRUST and internal standards.

Skills

MacOS troubleshooting

Google Workspace admin

Zoom/AV support

SaaS support experience

HIPAA/SOC2/HITRUST awareness

Customer service

Hybrid IT operations

Executive support

Tools

Jamf

Okta

Zoom Rooms

Jira

Confluence

Job description

Everlywell is seeking a polished IT Systems Engineer to lead in-office support at our Austin HQ, delivering high-touch, high-reliability IT for an executive team. The role blends macOS system work with SaaS tools like Google Workspace, Jamf, Okta, and Zoom, with HIPAA-regulated security requirements.

You’ll be the local face of IT, supporting devices, meetings, and travel tech while ensuring secure, seamless operations in a hybrid environment. Occasional US travel may be required.