Executive IT Support Technician — Windows & macOS

Bell Partners Inc.; Alexandria, Northern (VA, KY); Hybrid; USD 45,000 - 59,000; Full time

Job summary

Bell Partners Inc. provides high-touch desktop and field support for executive leadership, regional offices, and 200+ remote apartment communities. You will resolve complex technical issues, deliver excellent customer service, and maintain a seamless technology experience for end users across Windows and macOS environments.

The role emphasizes security, compliance, and collaboration with the IT team, including on-call rotations and incident management through ServiceNow.

Qualifications

• Strong experience supporting Windows and macOS in a business environment.
• Proficiency with modern endpoint management and compliance concepts.
• Experience documenting issues and resolutions in ticketing systems.

Responsibilities

• Provide desk-side and remote support for Windows and macOS endpoints, troubleshooting hardware and OS.
• Handle incidents and requests via ServiceNow, document steps and resolutions, escalate as needed.
• Set expectations with end users on status and time to resolution; confirm service restoration.

Skills

Windows support

macOS support

ServiceNow ITSM

Customer service

Networking TCP/IP

Education

College degree in Computer Science/Info Systems

Tools

ServiceNow

Nexthink DEX

Job description

Bell Partners Inc. provides high-touch desktop and field support for executive leadership, regional offices, and 200+ remote apartment communities. You will resolve complex technical issues, deliver excellent customer service, and maintain a seamless technology experience for end users across Windows and macOS environments.

The role emphasizes security, compliance, and collaboration with the IT team, including on-call rotations and incident management through ServiceNow.