Executive IT Support Specialist (VIP/C‑Level)

MultiPlan; McLean (VA); On-site; USD 75,000 - 103,000; Full time

Benefits offered by this job

Health insurance

401k

Bonus opportunity

Job summary

Claritev is seeking an experienced IT professional to provide dedicated support for C-level executives, ensuring secure, seamless Windows and macOS operations across office and home environments.

You will troubleshoot complex issues, set up home offices, manage VPN/Token security, and collaborate with cross-functional IT teams to maintain HIPAA-compliant workflows. This full-time onsite role offers after-hours support and professional attire expectations.

Qualifications

• Minimum high school diploma; Microsoft certifications are a plus.
• At least 5 years of IT experience providing support to C-level executives or VIPs in a corporate environment.
• Strong experience troubleshooting Windows and Apple environments.
• Hands-on experience with IT infrastructure setup for home offices (networking, Wi‑Fi, peripherals).
• Familiarity with endpoint management, workstation encryption, security tokens, VDI; knowledge of ticketing systems.

Responsibilities

• Provide hands-on, end-to-end IT support for C-level executives in office and home office settings.
• Troubleshoot and resolve technical issues quickly to minimize downtime.
• Manage setup, configuration, and maintenance of executives' home IT infrastructure including networking and peripherals.
• Troubleshoot internet, VPN, RSA tokens, Wi‑Fi, email sync (Outlook), and remote access solutions.
• Support Windows and Apple environments to ensure software/hardware compatibility.
• Handle high-pressure situations with discretion and professionalism.
• Collaborate with Network, Telecomm, and Server teams to implement secure solutions.
• Demonstrate advanced soft skills and superior customer service to executives.
• Support after-hours needs and dynamic leadership schedules.
• Coordinate across departments and ensure HIPAA compliance.
• Adhere to company core competencies and values; recognize this as a high-risk privileged role.
• Other duties as assigned by business needs.

Skills

Executive IT support

Windows & macOS

Communication skills

Discretion

Time management

Onsite professional attire

Education

High school diploma

Microsoft certifications

Tools

ServiceNow

Job description

Claritev is seeking an experienced IT professional to provide dedicated support for C-level executives, ensuring secure, seamless Windows and macOS operations across office and home environments.

You will troubleshoot complex issues, set up home offices, manage VPN/Token security, and collaborate with cross-functional IT teams to maintain HIPAA-compliant workflows. This full-time onsite role offers after-hours support and professional attire expectations.