Executive IT Support Specialist

IT Resources; Tampa (FL); Hybrid; USD 70,000 - 100,000; Full time

Job summary

IT Resources seeks an Executive IT Support Specialist to provide white-glove tech support to C-Suite leaders and senior executives, with both onsite and remote support in the Tampa area.

The role requires discretion, professionalism, and a proactive approach to ensuring a seamless technology experience in a fast-paced environment. Occasional travel is expected to support executives and events.

Qualifications

• 4+ years IT support experience, including executive or VIP support.
• Experience with Windows, Microsoft 365, AD, iPhone/iPad, and MDM.
• Experience with conference room tech, Teams, Zoom, and AV systems.
• Excellent troubleshooting, communication, and customer service skills.
• Discretion and confidentiality when handling sensitive information.

Responsibilities

• Deliver high-touch IT support for executives and VIP users.
• Troubleshoot Windows desktops and mobile devices.
• Manage user accounts and access in AD and Microsoft 365.
• Support executive conference rooms and video conferencing.
• Configure and maintain computers and executive devices.
• Provide meeting support to ensure flawless tech at events.
• Document issues and resolutions in the ticketing system.
• Travel occasionally to support executives and events.

Skills

Executive support

Windows OS

Microsoft 365

Active Directory

iPhone/iPad

Mobile device mgmt

Conference room tech

Microsoft Teams/Zoom

A/V systems

Troubleshooting

Tools

Ticketing systems

Job description

Travel

Occasional travel may be required to support executives, meetings, and company events.

Pay

$70-100k

Position Summary

We are seeking an Executive IT Support Specialist to provide white-glove technical support to C-Suite executives and senior leadership for our client. This role requires exceptional customer service, professionalism, discretion, and a proactive approach to ensuring a seamless technology experience. The ideal candidate will thrive in a fast-paced environment and be comfortable providing both onsite and remote support.

Key Responsibilities

• Deliver high-touch IT support for executives and VIP users.
• Troubleshoot and support Windows desktops/laptops, Microsoft 365 applications, iPhones, and iPads.
• Manage user accounts, permissions, and access within Active Directory and Microsoft 365.
• Support executive conference rooms, video conferencing platforms, and A/V technologies.
• Configure, deploy, and maintain computers, mobile devices, peripherals, and executive office technology.
• Provide meeting and presentation support, ensuring technology functions flawlessly before and during executive events.
• Prioritize and respond to executive support requests with urgency, professionalism, and attention to detail.
• Document issues, resolutions, and support activities within the IT ticketing system.
• Maintain confidentiality while supporting senior leadership and handling sensitive information.
• Travel occasionally as needed to support executives, meetings, offsite locations, and company events.

Qualifications

• 4+ years of IT support experience, including support for executives, VIP users, or high-profile stakeholders.
• Strong experience supporting Windows environments, Microsoft 365, Active Directory, iPhone/iPad devices, and mobile device management solutions.
• Experience supporting conference room technology, Microsoft Teams, Zoom, and audio/visual systems.
• Excellent troubleshooting, communication, and customer service skills.
• Strong organizational skills with the ability to manage competing priorities in a high-touch support environment.
• Ability to maintain professionalism, discretion, and confidentiality at all times.
• Nice to have: experience supporting users within a hospital, healthcare, clinical, or healthcare services environment