Executive IT Support Specialist — On-Site Service Desk

Oliver James; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Oliver James seeks a Service Desk Associate to support a fast-paced, executive-driven environment in New York, NY. You’ll provide hands-on IT support desk-side, via phone, email and remote channels, handling Windows 11, Microsoft 365, and device-management tasks with care.

You will own issues end-to-end, assist with onboarding, and collaborate with a broader technology team on deployments and improvements. On-site focus with occasional after-hours support.

Qualifications

• 2-4 years of experience in Service Desk, Helpdesk or similar role.
• Excellent verbal and written communication skills.
• Professional, customer-service oriented approach.
• Experience providing high-touch IT support in an office environment.
• Comfortable interacting with executives and senior professionals.
• Strong troubleshooting skills and ownership mindset.
• Experience supporting Windows 11 and Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint).
• Knowledge of Active Directory and user-account administration.
• Familiarity with Intune or endpoint management.
• Experience troubleshooting laptops, monitors and peripherals.
• Ability to prioritize multiple requests in a fast-moving environment.
• On-site focus with occasional after-hours support.

Responsibilities

• Provide hands-on technical support to employees via desk-side, phone, email and remote channels.
• Troubleshoot Windows devices, Microsoft 365 apps, hardware and peripherals.
• Deliver high level of service to staff including executives.
• Own issues from initial request to resolution or escalation.
• Manage user accounts and access using Active Directory.
• Assist with onboarding and offboarding, including device setup.
• Support endpoint and mobile-device administration.
• Prepare and troubleshoot technology for meetings and executive presentations.
• Maintain records of support requests and assets.
• Collaborate with technology team on projects and improvements.
• Provide after-hours support when required.

Skills

Excellent communication

Customer service oriented

Executive interaction

Troubleshooting

Windows 11

Microsoft 365

Active Directory

Intune / device-management

On-site support

Prioritization

Tools

Intune

MDM

Office 365 admin

Job description

Oliver James seeks a Service Desk Associate to support a fast-paced, executive-driven environment in New York, NY. You’ll provide hands-on IT support desk-side, via phone, email and remote channels, handling Windows 11, Microsoft 365, and device-management tasks with care.

You will own issues end-to-end, assist with onboarding, and collaborate with a broader technology team on deployments and improvements. On-site focus with occasional after-hours support.