Executive IT Support Specialist (Onsite)

Indiana University; Washington (District of Columbia); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

HSA contributions

Retirement plan

Tuition subsidy

Paid holidays

Paid time off

EAP

Job summary

Indiana University’s Executive and Internal Technology Support (EITS) in Washington, DC, is seeking an on-site IT specialist to provide executive technical support across meetings, travel, and events. You will deploy and maintain executive devices, manage access, and coordinate with networks to ensure uptime.

The role requires a Bachelor’s degree (CS or related) and at least 2 years of technical computing support, with a strong emphasis on confidentiality, AD, and security policies.

Qualifications

• Combinations of related education and experience may be considered.
• Required Bachelor's degree (preferably in computer science or related field).
• Required 2 years of providing technical computing support to users via direct consultation, development and delivery of computing education, writing user documentation, or related experience.

Responsibilities

• Serves as the primary point of contact for executive technology needs and issues.
• Configures, deploys, maintains, and replaces executive computers, mobile devices, and peripherals.
• Provides onsite and remote support for executive meetings, presentations, and events.
• Prepares and supports technology for executive domestic and international travel.
• Prioritizes and manages executive support requests based on urgency and business impact.
• Maintains accurate IT asset, equipment, and configuration records.
• Assists with account access, MFA, password resets, and identity-related support.
• Protects confidential executive and corporate information and follow IT security policies.
• Coordinates technology support for special events, including events occurring outside standard business hours.
• Serves as the building point of contact with Network Infrastructure and other IT teams to help maintain reliable network uptime and connectivity.
• Coordinates building technology needs, set priorities, and sequence tasks to support daily operations and organizational objectives with some oversight.
• Operates with high autonomy and self-direction as the sole on-site IT specialist for the DC location, independently managing daily technical support, site priorities, and issue resolution with minimal direct supervision.

Skills

Communication skills

Professionalism

Time management

Quality mindset

Adaptability

Attention to detail

Customer service

Organizational skills

Mobile technology

Network fundamentals

IP Telephony

Active Directory

Group Policy

Patch management

Email clients

PowerShell

Education

Bachelor's degree (CS or related)

Tools

PowerShell

Windows Script Host

Active Directory

Group Policy

Job description

Indiana University’s Executive and Internal Technology Support (EITS) in Washington, DC, is seeking an on-site IT specialist to provide executive technical support across meetings, travel, and events. You will deploy and maintain executive devices, manage access, and coordinate with networks to ensure uptime.

The role requires a Bachelor’s degree (CS or related) and at least 2 years of technical computing support, with a strong emphasis on confidentiality, AD, and security policies.