EUC IT Support Lead for VIP & Execs

The Inland Real Estate Group of Companies; Downers Grove (IL); On-site; USD 95,000 - 140,000; Full time

Job summary

The Inland Real Estate Group of Companies seeks an IT Support Manager to lead EUC, delivering a white-glove support experience for employees, executives, and stakeholders. You will oversee IT support operations, vendor relations, and serve as a hands-on escalation resource.

Responsibilities include incident resolution, service quality improvement, and partnering with business leaders to deploy secure, scalable solutions. Onsite in Downers Grove, IL.

Qualifications

• Bachelor's degree or equivalent experience required.
• 10+ years of IT support, service desk, or related functions.
• Demonstrated leadership of technical teams and service providers.

Responsibilities

• Lead EUC services including desktop support and endpoint management.
• Champion a white-glove, customer-first support culture.
• Oversee vendor relationships, contracts, and lifecycle programs.
• Provide hands-on escalation for critical issues.

Skills

End-User Computing

Leadership

Vendor management

Service delivery

Escalation management

Education

Bachelor's degree or equivalent

Job description

The Inland Real Estate Group of Companies seeks an IT Support Manager to lead EUC, delivering a white-glove support experience for employees, executives, and stakeholders. You will oversee IT support operations, vendor relations, and serve as a hands-on escalation resource.

Responsibilities include incident resolution, service quality improvement, and partnering with business leaders to deploy secure, scalable solutions. Onsite in Downers Grove, IL.