Executive IT Support Specialist (Hybrid) for Leaders

University of Pennsylvania

United (PA)

Hybrid

USD 62,000 - 70,000

Full time

8 days ago

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Job summary

The University of Pennsylvania in Philadelphia seeks an IT Support Specialist, Executive Support to deliver top-tier end-user IT assistance for executive offices, including the President and Provost, in a hybrid work environment.

You will diagnose and resolve hardware, software, and network issues, maintain confidentiality, author knowledge articles, and contribute to IT initiatives while coordinating with ISC and Penn leaders. Evening/weekend coverage may be required.

Qualifications

Bachelor's degree and 1–2 years of IT support experience required.
Experience providing IT support for executive-level employees, preferably in a higher-ed environment.
Experience supporting Macintosh and Windows client OS and productivity applications.
Strong customer service and problem-solving skills.
Ability to thrive in a client-centric, technically-focused environment, with an excellent track record of providing exemplary technical support and customer service, particularly with people at higher levels of the organization.
Experience configuring, deploying, and supporting client desktop systems in a managed environment.
Skills and experience in database development, web development, multimedia, audio-visual, or information security are a plus.
Excellent interpersonal, oral, and written communication skills.
Sound independent judgment, a professional demeanor, & a commitment to maintaining confidentiality of sensitive materials.
Ability to both lead, and work in support of others to produce best outcomes; must be team-oriented, with a demonstrated aptitude and eagerness for learning and collaboration.

Responsibilities

Leadership Support: Interact daily with university leadership and staff to provide IT support both remotely and on‑site while maintaining confidentiality of sensitive information.
Client Support Intake: Engage daily with clients of different technical backgrounds, offering high‑quality support and consultation via HireIT intake channels and through desk‑side support at multiple campus locations.
Relationship Management: Establish and maintain relationships with clients, including client relationship management and communication to inform them of changes and updates.
Project Participation and Management: Assume ongoing responsibility for designated services and complete additional project work as assigned.
Client Support: Provide hands‑on technical support and assistance to clients in various campus locations. Diagnose and resolve technical problems with computing hardware, software, and network services.
AV Support: Provide support for high‑level meetings, including interacting with University leaders and supporting the Board of Trustees.
Education and Training: Engage in ongoing learning about new technology, business processes, and professional development.
Other duties and responsibilities as assigned