Executive IT Support Specialist – Hybrid & VIP Support

University of Pennsylvania; Philadelphia (Philadelphia County); On-site; USD 62,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Tuition benefits

Retirement plans

Flexible work hours

Job summary

University of Pennsylvania seeks an IT Support Specialist for Executive Support to deliver high-level end-user assistance to Penn's executive offices. The role emphasizes confidentiality, rapid problem solving, and collaboration with ISC staff across campus.

You will support hardware, software, and network services, participate in IT projects, and may require evening/weekend coverage. A Bachelor's degree with 1–2 years' experience is expected, with strong customer service skills.

Qualifications

• Experience providing IT support for executive-level staff.
• Strong customer service and problem-solving skills.
• Excellent interpersonal, oral, and written communication abilities.
• Ability to thrive in a client-centric, technically focused environment.

Responsibilities

• Interact with university leadership and staff to provide IT support remotely or on-site.
• Handle HireIT intake channels (phone, email, tickets) and desk-side support.
• Maintain client relationships and communicate Penn computing policies and practices.
• Support IT projects for clients and IT initiatives.
• Provide hands-on technical support for hardware, software, and network services.
• Assist with AV support for high-level meetings and confidentiality.

Skills

Customer service

Problem solving

Interpersonal comms

Written communication

Education

Bachelor's degree + 1–2 years experience

Job description

University of Pennsylvania seeks an IT Support Specialist for Executive Support to deliver high-level end-user assistance to Penn's executive offices. The role emphasizes confidentiality, rapid problem solving, and collaboration with ISC staff across campus.

You will support hardware, software, and network services, participate in IT projects, and may require evening/weekend coverage. A Bachelor's degree with 1–2 years' experience is expected, with strong customer service skills.