Executive IT Support Pro — AV & Home Tech

Socket.dev; Town of Texas (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Work/Life balance

Career growth opportunities

Training and certifications

401(k) retirement plans

Job summary

SWBC seeks a highly skilled and service-oriented desktop support professional to provide advanced technical support for executive leadership and enterprise users. The role covers onsite, remote, corporate, and residential support, including PCs, laptops, mobile devices, and smart home systems.

Responsibilities include resolving Tier 2 incidents per SLAs, managing ServiceNow queues, and supporting AV/enterprise systems.

Qualifications

• Requires associate degree or equivalent technical training
• 3+ years of desktop/endpoint support experience
• Strong knowledge of Windows and macOS environments
• Experience with ServiceNow ticketing and enterprise tools
• Experience with security tools and enterprise networks

Responsibilities

• Analyze and resolve hardware/software issues across PCs, laptops, and peripherals
• Configure, install, upgrade, and troubleshoot workstations and peripherals
• Install and support mobile devices
• Design and support audio/visual systems
• Manage executive residential techs including smart home integrations
• Deliver product demonstrations and end-user training

Skills

Analytical thinking

Problem solving

Communication

Time management

Discretion

Education

Associate degree in Computer Information Systems or related field

Tools

Windows

macOS

VMware

ServiceNow

8x8

eFax

Microsoft 365

Exchange

Outlook

Active Directory

Teams

Zoom

Adobe

CrowdStrike

Tenable

iBoss

Proofpoint

LAN/WAN

Job description

SWBC seeks a highly skilled and service-oriented desktop support professional to provide advanced technical support for executive leadership and enterprise users. The role covers onsite, remote, corporate, and residential support, including PCs, laptops, mobile devices, and smart home systems.

Responsibilities include resolving Tier 2 incidents per SLAs, managing ServiceNow queues, and supporting AV/enterprise systems.