Sr. Executive IT Support Engineer

Micron Technology; San Jose (CA); On-site; USD 90,000 - 154,000; Full time

Job summary

Micron Technology is seeking a Sr. Executive IT Support Engineer to deliver high-touch support across office, travel, and home environments, diagnosing and resolving Windows and macOS issues with focus on user experience.

This on-site role requires strong communication, problem-solving, and the ability to work independently in a fast-paced corporate setting. Responsibilities include installations, videoconferencing, asset management, and AI-enabled workflows, with after-hours on-call support and

Qualifications

• 2+ years supporting a CEO/CEO staff in a Fortune 500 organization.
• 3+ years' experience demonstrating technical support or executive IT support.
• 5+ years' experience diagnosing or repairing PCs, IT client solutions, and/or mobile devices.
• Experience with MS Co-Pilot and Claude Desktop AI tools in support of our AI Enablement at Micron.

Responsibilities

• Provide high-touch executive support, addressing advanced technical needs across office, travel, and home environments, including special events and mobile device support (iOS/Android).
• Diagnose, troubleshoot, and resolve hardware, software, and system issues across Windows and macOS environments, both on-site and remotely; raise issues as needed.
• Manage Executive Support queue while handling installations, break/fix tasks, and video conferencing systems in diverse and complex environments.
• Maintain knowledge resources by developing and updating KBAs, documenting solutions, and tracking company assets responsibly.
• Leverage deep technical proficiency in Microsoft Office, AI tools, and security policies while adapting quickly as a fast learner.
• Self-motivated and reliable team contributor, able to work independently, provide after-hours/on-call support, and perform effectively in an on-site, fast-paced environment.

Skills

Executive IT support

Windows & macOS

AI tools

Customer service

Education

Bachelor's degree in CS/IS

Associate degree in related work

Tools

MS Co-Pilot

Claude Desktop AI

Video conferencing

Microsoft Office

Job description

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

As our Sr. Executive IT Support Engineer, focus on problem identification and resolution, technical solution development, user experience, as well as building and maintaining positive business relationships with global IT Organizations, clients and vendors. Fulfillment of responsibilities must be performed with a minimum amount of supervision.

Must be able to communicate effectively, wow customers with your personable approach, attention to detail, listening skills, and problem-solving skills. We seek your knowledge about all aspects of technology and optimally fix the diverse case load. Technical knowledge and the ability to work under stress are two meaningful skills in this role. Demonstrate skills with quick response and good sense.

Responsibilities

• Provide high-touch executive support, addressing advanced technical needs across office, travel, and home environments, including special events and mobile device support (iOS/Android).
• Diagnose, troubleshoot, and resolve hardware, software, and system issues across Windows and macOS environments, both on-site and remotely; raise issues as needed.
• Manage Executive Support queue while handling installations, break/fix tasks, and video conferencing systems in diverse and complex environments.
• Maintain knowledge resources by developing and updating KBAs, documenting solutions, and tracking company assets responsibly.
• Leverage deep technical proficiency in Microsoft Office, AI tools, and security policies while adapting quickly as a fast learner.
• Self-motivated and reliable team contributor, able to work independently, provide after-hours/on-call support, and perform effectively in an on-site, fast-paced environment.
• 5+ years of customer service experience with exceptional listening skills and the ability to translate technical concepts into clear, user-friendly language.
• Strong communication skills across verbal, written, and in-person interactions, with a focus on delivering stellar client service.
• Proven ability to build and maintain client relationships through responsive, effective support while documenting and sharing insights with teams.
• Self-driven and adaptable professional who thrives in fast-paced environments—able to multitask, take initiative, and work both independently and collaboratively while solving new challenges.

Minimum Qualifications

• 2+ years providing support to a CEO/CEO staff in a Fortune 500 organization.
• 3+ years' experience demonstrating technical support or executive IT support.
• 5+ years' experience diagnosing or repairing PCs, IT client solutions, and/or mobile devices.
• Experience with MS Co-Pilot and Claude Desktop AI tools in support of our AI Enablement at Micron.

Preferred Qualifications

• BA or BS college degree in Computer Information Systems or Computer Science or related; Associate degree in related work.
• MAC and/or Windows Certification.

Additional Meaningful Information: Provide after-hours and On-Call support. This is an on-site position, 5 days a week. No remote work.

The US base salary range that Micron Technology estimates it could pay for this full-time position is:

$90,000.00 - $154,000.00 a year

Additional Compensation May Include Benefits, Bonuses And Equity

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target base pay for new hire salaries of the position across all US locations. Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure and relevant education or training. The pay scale is subject to change depending on business needs. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits.

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.