C-Suite IT Support Engineer — On-Site Expert

Micron Technology, Inc; San Jose (CA); In loco; USD 90.000 - 154.000; Tempo pieno

Descrizione del lavoro

Micron Technology is seeking an experienced IT Field Service Engineer 3 to provide high-touch executive IT support on-site in a fast-paced environment, covering office, travel, home setups, and mobile devices with Windows and macOS expertise.

You will diagnose and repair PCs, support AI tools like MS Co-Pilot and Claude Desktop, manage the executive support queue, and maintain client relationships with clear, user-friendly communication.

Competenze

• 2+ years providing support to a CEO/CEO staff in a Fortune 500 organization.
• 3+ years’ experience demonstrating technical support or executive IT support.
• 5+ years’ experience diagnosing or repairing PCs, IT client solutions, and/or mobile devices.

Mansioni

• Provide high-touch executive support, addressing advanced technical needs across office, travel, and home environments, including special events and mobile device support (iOS/Android).
• Diagnose, troubleshoot, and resolve hardware, software, and system issues across Windows and macOS environments, both on-site and remotely; raise issues as needed.
• Manage Executive Support queue while handling installations, break/fix tasks, and video conferencing systems in diverse and complex environments.
• Maintain knowledge resources by developing and updating KBAs, documenting solutions, and tracking company assets responsibly.
• Leverage deep technical proficiency in Microsoft Office, AI tools, and security policies while adapting quickly as a fast learner.
• Self-motivated and reliable team contributor, able to work independently, provide after-hours/on-call support, and perform effectively in an on-site, fast-paced environment.
• Strong communication skills across verbal, written, and in-person interactions, with a focus on delivering stellar client service.
• Proven ability to build and maintain client relationships through responsive, effective support while documenting and sharing insights with teams.
• Self-driven and adaptable professional who thrives in fast-paced environments—able to multitask, take initiative, and work both independently and collaboratively while solving new challenges.

Conoscenze

Executive support

Customer service

Technical troubleshooting

Windows & macOS

Communication

Formazione

Bachelor's in Computer Information Systems or Computer Science

MAC and/or Windows Certification

Strumenti

MS Co-Pilot

Claude Desktop AI

Descrizione del lavoro

Micron Technology is seeking an experienced IT Field Service Engineer 3 to provide high-touch executive IT support on-site in a fast-paced environment, covering office, travel, home setups, and mobile devices with Windows and macOS expertise.

You will diagnose and repair PCs, support AI tools like MS Co-Pilot and Claude Desktop, manage the executive support queue, and maintain client relationships with clear, user-friendly communication.