Executive IT Support Engineer On-Site High-Impact Tech

Micron Technology, Inc.; San Jose (CA); In loco; USD 90.000 - 154.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental and vision plans

Paid time-off and holidays

On-site 5 days a week

Descrizione del lavoro

Micron Technology, Inc. is seeking a Sr. Executive IT Support Engineer in San Jose, CA to deliver high-touch support for CEO staff, diagnose and repair complex IT issues, and manage executive IT services across on-site and travel environments.

The role emphasizes rapid response, customer-focused service, and collaboration with global IT teams. The position is on-site, five days a week, with a strong emphasis on problem solving, documentation, and AI-enabled support.

Competenze

• 2+ years providing support to a CEO/CEO staff in a Fortune 500 organization.
• 3+ years’ experience demonstrating technical support or executive IT support.
• 5+ years’ experience diagnosing or repairing PCs, IT client solutions, and/or mobile devices.
• Experience with MS Co-Pilot and Claude Desktop AI tools in support of our AI Enablement at Micron.

Mansioni

• Provide high-touch executive support across office, travel, and home environments, including special events and mobile device support (iOS/Android).
• Diagnose, troubleshoot, and resolve hardware, software, and system issues across Windows and macOS environments, both on-site and remotely; raise issues as needed.
• Manage Executive Support queue while handling installations, break/fix tasks, and video conferencing systems in diverse and complex environments.
• Maintain knowledge resources by developing and updating KBAs, documenting solutions, and tracking company assets responsibly.
• Leverage deep technical proficiency in Microsoft Office, AI tools, and security policies while adapting quickly as a fast learner.
• Self-motivated and reliable team contributor, able to work independently, provide after-hours/on-call support, and perform effectively in an on-site, fast-paced environment.

Conoscenze

Executive support

Windows & macOS

On-call support

AI tools

Formazione

BA/BS in Computer Information Systems or Computer Science

Associate degree

Strumenti

Mac/Windows Certification

Descrizione del lavoro

Micron Technology, Inc. is seeking a Sr. Executive IT Support Engineer in San Jose, CA to deliver high-touch support for CEO staff, diagnose and repair complex IT issues, and manage executive IT services across on-site and travel environments.

The role emphasizes rapid response, customer-focused service, and collaboration with global IT teams. The position is on-site, five days a week, with a strong emphasis on problem solving, documentation, and AI-enabled support.