Executive IT Support Lead – Hands-on, Travel‑Ready

ManpowerGroup Global, Inc.; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

ManpowerGroup Global, Inc. in New York, NY seeks an IT Support Team Lead to provide high-level technical support for employees, executives, and senior stakeholders across the United States.

This role serves as the primary point of contact for high-priority IT incidents and requests, delivering white-glove support while ensuring critical business operations run smoothly. The ideal candidate is a hands-on technical professional with strong troubleshooting expertise, a service-first mindset, and

Qualifications

• Experience leading IT support teams or equivalent roles.
• Strong troubleshooting across Windows 11 and Microsoft 365.
• Proven ability to support executive users and high-priority incidents.
• Excellent communication and customer service skills.
• Familiarity with ITIL processes is a plus.

Responsibilities

• Lead, mentor, and guide IT support team members, promoting accountability and service excellence.
• Provide Tier 1–3 support for regional employees and executives, including high-priority incidents.
• Serve as the first point of contact for critical service requests and incidents.
• Deliver executive support and build relationships with senior leaders and partners.
• Manage tickets through ServiceNow with timely updates and resolutions.
• Troubleshoot Windows 11, Microsoft 365, Active Directory, and Apple devices.
• Support mobile devices and basic macOS, plus conferencing and AV systems.
• Diagnose hardware, software, network, and connectivity issues; coordinate escalations.
• Participate in desk-side support, office moves, and hands-on IT tasks.
• Travel ~20% to US office locations to support executives at meetings/events.
• Provide after-hours/weekend support as needed.

Skills

Windows 11

Microsoft 365

Active Directory

Apple devices

Executive support

Troubleshooting

Customer service

Communication

Education

Bachelor's degree in IT/CS

ITIL knowledge

Tools

ServiceNow

Remote support tools

Conference room tech

Job description

ManpowerGroup Global, Inc. in New York, NY seeks an IT Support Team Lead to provide high-level technical support for employees, executives, and senior stakeholders across the United States.

This role serves as the primary point of contact for high-priority IT incidents and requests, delivering white-glove support while ensuring critical business operations run smoothly. The ideal candidate is a hands-on technical professional with strong troubleshooting expertise, a service-first mindset, and