Global IT Support Lead for C-Suite & Banking

Perella Weinberg; New York (NY); Presencial; USD 135.000 - 180.000; Jornada completa

Descripción de la vacante

Perella Weinberg is seeking a Support Team Lead in New York to head daily IT support operations for a global team, with emphasis on the New York headquarters and the C-suite. You will guide escalations, manage on-call rotations, and support bankers on live transactions, collaborating with Infrastructure, Network & Security, and Platform Engineering.

You will mentor staff, enforce processes, and drive efficient service across offices.

Formación

• 8+ years in IT support with 2+ in a lead or senior role.
• Experience providing white-glove support to C-suite and senior executives.
• Strong knowledge of Windows, Microsoft 365, hybrid Active Directory (on-premises and Entra ID), Intune, and Windows Autopilot.
• Experience with software deployment and patch management.
• Working knowledge of networking fundamentals and network security.
• Working knowledge of PowerShell and a passion for automation.
• Experience supporting AI platforms such as Claude and Microsoft Copilot from an end-user view.
• Sound judgment under pressure and a client-focused manner.

Responsabilidades

• Lead day-to-day Support operations; set priorities and coordinate work globally.
• Coach and mentor team members.
• Act as escalation point for complex issues with cross-team collaboration.
• Serve as liaison between Support, IT leadership, and global offices.
• Oversee ticketing and service levels; analyze trends and root causes.
• Write and maintain processes and knowledge base articles.
• Lead support projects and represent Support on technology rollouts.
• Manage on-call rotation, including occasional after-hours/weekend support.

Conocimientos

Leadership

Team mentoring

Executive support

Clear communication

Educación

Bachelor's degree (preferred)

Herramientas

Intune

Windows Autopilot

Microsoft 365

Entra ID (hybrid AD)

PowerShell

Patch management

Descripción del empleo

Perella Weinberg is seeking a Support Team Lead in New York to head daily IT support operations for a global team, with emphasis on the New York headquarters and the C-suite. You will guide escalations, manage on-call rotations, and support bankers on live transactions, collaborating with Infrastructure, Network & Security, and Platform Engineering.

You will mentor staff, enforce processes, and drive efficient service across offices.