Sr. Executive IT Support Engineer

Micron Technology, Inc; San Jose (CA); On-site; USD 90,000 - 154,000; Full time

Job summary

Micron Technology is seeking an experienced IT Field Service Engineer 3 to provide high-touch executive IT support on-site in a fast-paced environment, covering office, travel, home setups, and mobile devices with Windows and macOS expertise.

You will diagnose and repair PCs, support AI tools like MS Co-Pilot and Claude Desktop, manage the executive support queue, and maintain client relationships with clear, user-friendly communication.

Qualifications

• 2+ years providing support to a CEO/CEO staff in a Fortune 500 organization.
• 3+ years’ experience demonstrating technical support or executive IT support.
• 5+ years’ experience diagnosing or repairing PCs, IT client solutions, and/or mobile devices.

Responsibilities

• Provide high-touch executive support, addressing advanced technical needs across office, travel, and home environments, including special events and mobile device support (iOS/Android).
• Diagnose, troubleshoot, and resolve hardware, software, and system issues across Windows and macOS environments, both on-site and remotely; raise issues as needed.
• Manage Executive Support queue while handling installations, break/fix tasks, and video conferencing systems in diverse and complex environments.
• Maintain knowledge resources by developing and updating KBAs, documenting solutions, and tracking company assets responsibly.
• Leverage deep technical proficiency in Microsoft Office, AI tools, and security policies while adapting quickly as a fast learner.
• Self-motivated and reliable team contributor, able to work independently, provide after-hours/on-call support, and perform effectively in an on-site, fast-paced environment.
• Strong communication skills across verbal, written, and in-person interactions, with a focus on delivering stellar client service.
• Proven ability to build and maintain client relationships through responsive, effective support while documenting and sharing insights with teams.
• Self-driven and adaptable professional who thrives in fast-paced environments—able to multitask, take initiative, and work both independently and collaboratively while solving new challenges.

Skills

Executive support

Customer service

Technical troubleshooting

Windows & macOS

Communication

Education

Bachelor's in Computer Information Systems or Computer Science

MAC and/or Windows Certification

Tools

MS Co-Pilot

Claude Desktop AI

Job description

Req ID: JR112430

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

Responsibilities

• Provide high-touch executive support, addressing advanced technical needs across office, travel, and home environments, including special events and mobile device support (iOS/Android).
• Diagnose, troubleshoot, and resolve hardware, software, and system issues across Windows and macOS environments, both on-site and remotely; raisek issues as needed.
• Manage Executive Support queue while handling installations, break/fix tasks, and video conferencing systems in diverse and complex environments.
• Maintain knowledge resources by developing and updating KBAs, documenting solutions, and tracking company assets responsibly.
• Leverage deep technical proficiency in Microsoft Office, AI tools, and security policies while adapting quickly as a fast learner.
• Self-motivated and reliable team contributor, able to work independently, provide after-hours/on-call support, and perform effectively in an on-site, fast-paced environment.
• 5+ years of customer service experience with exceptional listening skills and the ability to translate technical concepts into clear, user-friendly language.
• Strong communication skills across verbal, written, and in-person interactions, with a focus on delivering stellar client service.
• Proven ability to build and maintain client relationships through responsive, effective support while documenting and sharing insights with teams.
• Self-driven and adaptable professional who thrives in fast-paced environments—able to multitask, take initiative, and work both independently and collaboratively while solving new challenges.

Minimum Qualifications

• 2+ years providing support to a CEO/CEO staff in a Fortune 500 organization.
• 3+ years’ experience demonstrating technical support or executive IT support.
• 5+ years’ experience diagnosing or repairing PCs, IT client solutions, and/or mobile devices.
• Experience with MS Co-Pilot and Claude Desktop AI tools in support of our AI Enablement at Micron.

Preferred Qualifications

• BA or BS college degree in Computer Information Systems or Computer Science or related; Associate degree in related work.
• MAC and/or Windows Certification.

Additional Meaningful Information

• Provide after-hours and On-Call support.
• This is an on-site position, 5 days a week.
• No remote work.

Job Profile(s):
IT Field Service Engineer 3

Relocation Level: TBD

The US base salary range that Micron Technology estimates it could pay for this full-time position is:
$90,000.00 - $154,000.00 a year

Additional compensation may include benefits, bonuses and equity. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target base pay for new hire salaries of the position across all US locations. Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure and relevant education or training. The pay scale is subject to change depending on business needs. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on Benefits | Micron Technology, Inc

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.