Executive IT Helpdesk Specialist | White-Glove Support

M-Logic, Inc.; Los Angeles (CA); On-site; USD 75,000 - 110,000; Full time

Job summary

M-Logic, Inc. in Los Angeles, CA seeks a Helpdesk/Desktop Support Consultant for a long-term contract with in-office requirements (4 days/week) to support a full floor of employees including Senior Executives.

This hands-on role demands strong technical troubleshooting and exceptional customer service. You will manage incidents via ServiceNow, support Windows 10/11, Office 365, SharePoint, OneDrive, VPN, AD, and various devices across Apple and Android ecosystems.

Qualifications

• Bachelor’s degree in Computer Science or a directly related field, or equivalent experience.
• 5+ years of desktop support experience, including at least 2 years supporting executives in a white-glove environment.
• Exceptional customer service, communication, prioritization, and multitasking skills.
• Advanced troubleshooting experience with PC hardware and peripherals, Windows 10/11, Microsoft Office 365, SharePoint, OneDrive, VPN connectivity, and Active Directory.
• Strong experience supporting video/audio conferencing technologies.
• Experience supporting Apple, iOS, and Android devices.
• Ability to troubleshoot quickly and effectively while maintaining a high level of service in a fast-paced environment.

Responsibilities

• Provide hands-on desktop and helpdesk support, managing incidents through ServiceNow from initial request through resolution.
• Diagnose and resolve issues involving PCs, mobile devices, applications, network connectivity, servers, telecommunications, and videoconferencing.
• Deliver white-glove technical support to Senior Executives and Administrative Assistants.
• Troubleshoot and support Windows 10/11, Microsoft Office 365, SharePoint, OneDrive, VPN connectivity, and Active Directory.
• Support Apple devices and iOS/Android mobile devices.
• Install, configure, upgrade, and troubleshoot hardware, software, peripherals, and executive technology.
• Support audio/video conferencing solutions and meeting technology.
• Escalate complex issues to appropriate teams while providing detailed documentation and troubleshooting history.
• Maintain accurate ticket, system, hardware, and software documentation.
• Proactively identify opportunities for performance improvements and long-term solutions.
• Provide support for remote and home-office implementations as needed.
• Participate in an on-call night/weekend rotation and occasional after-hours project work.

Skills

Customer service

Communication

Troubleshooting

Multitasking

Executive support

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Windows OS

Office 365

SharePoint

OneDrive

VPN

Active Directory

Job description

M-Logic, Inc. in Los Angeles, CA seeks a Helpdesk/Desktop Support Consultant for a long-term contract with in-office requirements (4 days/week) to support a full floor of employees including Senior Executives.

This hands-on role demands strong technical troubleshooting and exceptional customer service. You will manage incidents via ServiceNow, support Windows 10/11, Office 365, SharePoint, OneDrive, VPN, AD, and various devices across Apple and Android ecosystems.