Executive IT Concierge – Onsite VIP Support Specialist

Mercy; Chesterfield (MO); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Tuition assistance

Matched retirement plans

Job summary

Mercy in Missouri is seeking an experienced Service Center Technician for executive IT support. You will serve as the single point of contact for high-level technology needs, delivering onsite, white-glove support with discretion and speed.

The role builds on the core service center function and adds executive-focused responsibilities, onsite troubleshooting, and continuous service improvements to ensure seamless technology experiences for leadership and VIP users.

Qualifications

• Minimum 3 years of IT support experience in a Service Desk, IT support, or desktop support role.
• Direct end-user support experience in a fast-paced environment.
• Experience supporting executive or VIP users preferred.

Responsibilities

• Act as the single point of contact for executive technology needs and provide onsite, white-glove support.
• Troubleshoot hardware, software, and enterprise applications on-site.
• Maintain confidentiality and professionalism while handling sensitive information.
• Identify and drive continuous service improvements for executive support processes.

Skills

Troubleshooting

Hardware

OS

Enterprise apps

Customer service

Communication

Confidentiality

Education

IT support certification (preferred)

Tools

ServiceNow

Job description

Mercy in Missouri is seeking an experienced Service Center Technician for executive IT support. You will serve as the single point of contact for high-level technology needs, delivering onsite, white-glove support with discretion and speed.

The role builds on the core service center function and adds executive-focused responsibilities, onsite troubleshooting, and continuous service improvements to ensure seamless technology experiences for leadership and VIP users.