Sr. Executive Support Specialist/VCC onsite

Mercy; Chesterfield (MO); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Tuition assistance

Matched retirement plans

Job summary

Mercy in Missouri is seeking an experienced Service Center Technician for executive IT support. You will serve as the single point of contact for high-level technology needs, delivering onsite, white-glove support with discretion and speed.

The role builds on the core service center function and adds executive-focused responsibilities, onsite troubleshooting, and continuous service improvements to ensure seamless technology experiences for leadership and VIP users.

Qualifications

• Minimum 3 years of IT support experience in a Service Desk, IT support, or desktop support role.
• Direct end-user support experience in a fast-paced environment.
• Experience supporting executive or VIP users preferred.

Responsibilities

• Act as the single point of contact for executive technology needs and provide onsite, white-glove support.
• Troubleshoot hardware, software, and enterprise applications on-site.
• Maintain confidentiality and professionalism while handling sensitive information.
• Identify and drive continuous service improvements for executive support processes.

Skills

Troubleshooting

Hardware

OS

Enterprise apps

Customer service

Communication

Confidentiality

Education

IT support certification (preferred)

Tools

ServiceNow

Job description

Find your calling at Mercy!

This role operates as a single point of contact for executive technology needs, delivering onsite, white-glove support with a focus on responsiveness, discretion, and proactive service. The position builds on the core Service Center Technician role while introducing advanced responsibilities aligned to executive support, onsite troubleshooting, and continuous service improvement.

Position Details:

Experience

• Minimum 3 years of experience in IT support, Service Desk, or Desktop Support required
• Experience providing direct end-user support in a fast-paced environment
• Experience supporting executive or VIP users preferred

Required Skills

• Strong troubleshooting skills across:
  • Hardware devices (laptops, mobile devices, peripherals)
  • Operating systems (Windows and macOS)
  • Common enterprise applications (email, collaboration tools, remote access)
• Proven ability to deliver outstanding customer service
• Strong written and verbal communication skills
• Ability to manage multiple priorities in time-sensitive situations
• Ability to maintain confidentiality and professionalism

Preferred Skills

• Experience with IT Service Management tools (ServiceNow preferred)
• Familiarity with incident management and escalation processes
• Understanding of healthcare or enterprise IT environments

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.