Executive IT Concierge for C‑Suite & Board Meetings

Elanco; Indianapolis (IN); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Multiple relocation packages

Two weeklong shutdowns (US)

8-week parental leave

9 Employee Resource Groups

Annual bonus offering

Flexible work arrangements

Up to 6% 401K matching

Job summary

Elanco is seeking an Executive IT Support Partner to serve as a trusted technology partner for our CEO, executive leadership, and Board of Directors at the Indianapolis headquarters.

You will own the on-site IT experience, anticipate needs, and remove barriers so leaders can focus on running the business. The role requires strong communication, strategic problem-solving, and after-hours support as needed.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related discipline, or equivalent professional experience.
• 7+ years of enterprise IT support experience in a mid-to-large corporate environment.
• 5+ years of dedicated experience providing 'white-glove' IT support to C-level executives and assistants.
• Experience supporting high-stakes corporate events including board meetings and town halls.
• Strong experience with Windows 10/11, Microsoft 365, Teams & Teams Rooms hardware, Lenovo laptops, macOS, iPhone/iPad, printing, and basic networking/AV.
• Experience using ServiceNow or similar ITSM platforms.
• Experience managing IT vendors and procurement.
• Excellent troubleshooting and communication skills.
• Willingness for after-hours/on-call support.

Responsibilities

• Deliver premium 'white-glove' IT support for CEO, Executive Committee, and senior stakeholders.
• Coordinate technology planning and support for quarterly Board of Directors meetings, including offsite travel and equipment.
• Execute IT support for high-profile events (Executive Meetings, Town Halls, investor meetings).
• Provide proactive, personalized support for executive devices and collaboration tech.
• Build relationships with executives and assistants to tailor technology solutions.
• Serve as IT Site owner for Elanco Global Headquarters in Indianapolis.
• Ensure conference rooms and training facilities are production-ready.
• Support social media tech needs as needed and align with Global IT standards.
• Manage vendors, procurement, and service levels.
• Develop and monitor KPIs for service delivery and satisfaction.

Skills

Executive support

C-level service

IT vendor management

ServiceNow

Windows 10/11

Microsoft 365

Event/board meeting support

Networking/AV basics

Education

Bachelor's degree in CS/IT

Tools

Microsoft 365

Teams & Rooms hardware

Lenovo laptops

Apple macOS

iPhone/iPad

Enterprise printing

Job description

Elanco is seeking an Executive IT Support Partner to serve as a trusted technology partner for our CEO, executive leadership, and Board of Directors at the Indianapolis headquarters.

You will own the on-site IT experience, anticipate needs, and remove barriers so leaders can focus on running the business. The role requires strong communication, strategic problem-solving, and after-hours support as needed.