Executive IT Concierge & Field Support Specialist

Elevance Health (Anthem); Indianapolis (IN); On-site; USD 120,000 - 150,000; Full time

Job summary

Elevance Health in Indianapolis seeks a Field Support Senior Advisor (Executive) to provide concierge-style IT support for executives, including hardware and remote-work services. The role requires strong leadership and hands-on expertise in Windows/macOS, security practices, and project coordination.

Ideal candidates will have an AA/AS in IT or related field with 7+ years of relevant experience, including 3 years in a leadership capacity, plus 10 years in VIP-level IT support.

Qualifications

• AA/AS degree in Information Technology, Computer Science or related field with a minimum of 7 years of relevant experience including 3 years in a leadership role.
• 10 years in executive/VIP level IT support or similar role preferred.
• Strong knowledge of Windows/macOS operating systems, networks, hardware, software installation and IT security practices.
• Excellent analytical and problem-solving abilities with clear communication to executives and teams.

Responsibilities

• Provide concierge-style technical support to executives, including remote work and VIP service.
• Diagnose and resolve complex issues across software, hardware, networking, and third-party apps.
• Install, configure, and maintain computer systems, networks, and peripherals.
• Lead or assist technical projects, software rollouts, and infrastructure changes.
• Create and maintain technical documentation and conduct training for executives and staff.
• Collaborate with IT teams and vendors, managing incidents from start to resolution.
• Schedule preventive maintenance and advise on hardware selections and deployments.

Skills

Executive VIP support

Customer service

Analytical problem solving

Written and verbal communication

Discretion and confidentiality

Time management

Adaptability

Education

AA/AS in IT or related field

Tools

Windows

macOS

Microsoft 365

Active Directory

IT security practices

CompTIA A+ / ITIL / Microsoft certifications

Job description

Elevance Health in Indianapolis seeks a Field Support Senior Advisor (Executive) to provide concierge-style IT support for executives, including hardware and remote-work services. The role requires strong leadership and hands-on expertise in Windows/macOS, security practices, and project coordination.

Ideal candidates will have an AA/AS in IT or related field with 7+ years of relevant experience, including 3 years in a leadership capacity, plus 10 years in VIP-level IT support.