Elite Executive IT Support Specialist

Ares Enterprise; El Segundo (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Ares Enterprise, LLC seeks a Dedicated Executive Support Specialist to deliver high-touch IT field support to senior leadership within the executive suite. You will install, update, and troubleshoot hardware, software, and mobile devices to ensure seamless operations for executive decision-makers.

The role requires security clearance, DoD-compliance knowledge, and hands-on experience with VIPs and executive environments. On-site schedule and 24/7 readiness for urgent missions are expected.

Qualifications

• Active Top Secret clearance required.
• Experience supporting VIPs, executives, or military flag officers.
• DoD/Space Force executive front-office experience preferred.

Responsibilities

• Direct Executive Support: embedded Tier 1/2 lead for executive leadership, providing hands-on troubleshooting and issue resolution.
• End-User hardware/software management for laptops, desktops, tablets, monitors, printers, and smartphones with secure access.
• Pre-travel readiness: verify all devices and remote access systems for leadership travel.
• Software/support: resolve issues across Microsoft 365, SharePoint, Teams, Outlook, Windows 11, iOS; Jira/Confluence/STASH/NOVA/APOLLO/ECLIPSE.

Skills

VIP support

DoD security awareness

Executive communication

Education

DoD 8140/8570 IAT Level II

TFAT / DAU training

Tools

ServiceNow

Active Directory

MS Intune

Jira

Confluence

Job description

Ares Enterprise, LLC seeks a Dedicated Executive Support Specialist to deliver high-touch IT field support to senior leadership within the executive suite. You will install, update, and troubleshoot hardware, software, and mobile devices to ensure seamless operations for executive decision-makers.

The role requires security clearance, DoD-compliance knowledge, and hands-on experience with VIPs and executive environments. On-site schedule and 24/7 readiness for urgent missions are expected.