On-Site IT End User Support Specialist (Tier 1)

Johnson Service Group, Inc.; Chattanooga (TN); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision

Short-term disability

401(k)

Weekly pay

Job summary

Johnson Service Group, Inc. is seeking two IT End User Analysts (Level A) for the Chattanooga, TN corporate office. These 12-month contract roles provide Tier 1 support, handling hardware, software, and network issues in a fast-paced IT Customer Operations Center.

Responsibilities include on-site and phone support, ticket documentation, monitoring, escalation to Tier 2/3, and contributing to process improvements. TVA clearance is required, with on-call and possible travel as needed.

Qualifications

• Bachelor’s degree or equivalent education, training or experience.
• Foundational IT infra knowledge in networks or systems recommended.
• Clearance ability: TVA Sensitive clearance or equivalent.
• Willingness for on-call rotations and travel as needed.

Responsibilities

• Provide Tier 1 phone, on-site, and walk-up support for end users.
• Troubleshoot and diagnose routine hardware, software, and network issues.
• Document workflows and interactions in the ticketing system.
• Monitor IT alerts and escalate issues to Tier 2/3 as required.

Skills

Communication

Problem-solving

Customer service

Education

Bachelor's degree or equivalent

Tools

Networking

Client-server architectures

Server operating systems

Databases

Server virtualization

Storage area networks

Messaging systems

Job description

Johnson Service Group, Inc. is seeking two IT End User Analysts (Level A) for the Chattanooga, TN corporate office. These 12-month contract roles provide Tier 1 support, handling hardware, software, and network issues in a fast-paced IT Customer Operations Center.

Responsibilities include on-site and phone support, ticket documentation, monitoring, escalation to Tier 2/3, and contributing to process improvements. TVA clearance is required, with on-call and possible travel as needed.