Executive Housekeeping Manager: Guest Experience Leader

Highgate; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Job summary

Highgate Hotels is seeking a Housekeeping Manager to lead the Housekeeping Department at The New Yorker Hotel in New York. The role focuses on delivering clean, safe, and welcoming environments while controlling expenses and maximizing service levels.

You will supervise housekeeping staff, ensure compliance with SOPs, and coordinate training and scheduling to support guest satisfaction and hotel operations.

Qualifications

• At least 2 years of progressive experience in a hotel or related field; or a 4-year college degree; or a 2-year college degree plus related experience.
• Supervisory experience required.
• Proficient in Windows, company-approved spreadsheets and word processing.

Responsibilities

• Maintain a regularly scheduled cleaning program and detailed position checklists.
• Balance and monitor room status, and coordinate with Guest Services.
• Provide training and coaching for housekeeping staff; conduct interviews as needed.
• Ensure compliance with Highgate Hotel SOPs and safety standards.
• Review and manage payroll hours and staff scheduling.

Skills

Supervisory experience

Windows proficiency

Spreadsheets

Word processing

Education

2-year college degree

4-year college degree

Tools

Excel

Word

Job description

Highgate Hotels is seeking a Housekeeping Manager to lead the Housekeeping Department at The New Yorker Hotel in New York. The role focuses on delivering clean, safe, and welcoming environments while controlling expenses and maximizing service levels.

You will supervise housekeeping staff, ensure compliance with SOPs, and coordinate training and scheduling to support guest satisfaction and hotel operations.