Executive Housekeeping Leader – Luxury Hotel

175 Hard Rock Bristol LLC; Bristol (VA); On-site; USD 86,000 - 128,000; Full time

Job summary

Hard Rock Bristol seeks an experienced Hotel Housekeeping Manager to lead housekeeping, laundry, and tower areas, ensuring service quality and brand standards.

Role requires 4+ years in hotel housekeeping leadership, strong training and budgeting skills, and a proven guest-satisfaction track record. Flexible hours including evenings and weekends are expected. Collaboration with Front Desk and events teams is essential.

Qualifications

• High School diploma, GED, or equivalent required.
• 4+ years experience in Hotel Housekeeping Management or as Hotel Department Head in rooms.
• Spanish language preferred.
• Experience in Union environment, gaming industry, and Forbes/AAA Accredited Resort Hotel.
• Knowledge of Hotsos and LMS preferred.
• Ability to communicate effectively with guests in English.
• Detail oriented and strong time management.
• Willingness to work flexible hours including evenings and weekends.

Responsibilities

• Lead and manage housekeeping, laundry, and tower cleanliness to meet Hard Rock standards.
• Oversee budget, staffing, and operation performance.
• Hire, motivate, evaluate and supervise staff; provide training to ensure guest service standards.
• Establish department standards and administrative processes, including inventory control.
• Coordinate with Front Desk, Marketing, and Player Development for events and group functions.
• Ensure safety policies are followed and maintain asset security.
• Maintain inventory levels of housekeeping and laundry supplies and linens.
• Oversee inspection program and liaise with facilities for maintenance.

Skills

Team leadership

Guest service

Budget management

Staff training

Education

High School diploma, GED, or equivalent

Tools

Hotsos

LMS

Job description

Hard Rock Bristol seeks an experienced Hotel Housekeeping Manager to lead housekeeping, laundry, and tower areas, ensuring service quality and brand standards.

Role requires 4+ years in hotel housekeeping leadership, strong training and budgeting skills, and a proven guest-satisfaction track record. Flexible hours including evenings and weekends are expected. Collaboration with Front Desk and events teams is essential.