Guest Services Supervisor: Front Desk & Valet Lead

Hard Rock Hotel Cancun; Bristol (TN); On-site; USD 37,000 - 49,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Hotel Bristol is seeking a Guest Services Supervisor to assist the Hotel Operations Manager in front office duties, leading the Front Desk, Concierge and Valet Bell Services teams, and delivering exceptional guest service while maximizing room revenue. The role involves training staff, supervising scheduling, and handling guest issues to maintain brand standards and service levels.

You will coordinate valet, port cochere and coat check operations and ensure smooth arrivals and

Qualifications

• Must have strong guest service orientation.
• Experience supervising Front Desk/Hotel Operations teams.
• Ability to train and develop staff for quality service.

Responsibilities

• Lead Front Desk, Concierge and Valet Bell Services teams.
• Ensure prompt, courteous guest service and issue resolution.
• Maintain brand standards and optimize room revenue and occupancy.
• Train, schedule and evaluate team performance.
• Coordinate Port Cochere, valet and coat check operations.
• Communicate with Hotel Operations Manager on service delivery.

Skills

Guest relations

Customer service

Lead teams

Communication

Education

High School Diploma

Hotel Operations experience

Job description

Hard Rock Hotel Bristol is seeking a Guest Services Supervisor to assist the Hotel Operations Manager in front office duties, leading the Front Desk, Concierge and Valet Bell Services teams, and delivering exceptional guest service while maximizing room revenue. The role involves training staff, supervising scheduling, and handling guest issues to maintain brand standards and service levels.

You will coordinate valet, port cochere and coat check operations and ensure smooth arrivals and