Executive Housekeeping Leader: Guest Experience & Sustainability

Courtyard by Marriott Sunnyvale Silicon Valley; Sunnyvale (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Courtyard by Marriott Sunnyvale Silicon Valley is seeking an Area Executive Housekeeper – Assistant General Manager – General Manager to oversee housekeeping operations at our Sunnyvale hotel. The role includes leading staff, ensuring cleanliness and safety, and maintaining brand standards to deliver exceptional guest experiences.

Responsibilities span interviewing, training, scheduling, inventory, policy development, and driving guest satisfaction scores while adhering to sustainability

Qualifications

• Two years previous housekeeping supervisor experience required.
• High School diploma or equivalent preferred.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Prepare schedules based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs.
• Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Develop and implement policies and procedures for the operation of the department or the hotel.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Skills

Staff supervision

Guest service

Coaching

Safety compliance

Education

High School diploma or equivalent

Job description

Courtyard by Marriott Sunnyvale Silicon Valley is seeking an Area Executive Housekeeper – Assistant General Manager – General Manager to oversee housekeeping operations at our Sunnyvale hotel. The role includes leading staff, ensuring cleanliness and safety, and maintaining brand standards to deliver exceptional guest experiences.

Responsibilities span interviewing, training, scheduling, inventory, policy development, and driving guest satisfaction scores while adhering to sustainability