Executive Housekeeper, Southland Casino

Delaware North; West Memphis (AR); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with up to 4% company match

Annual performance bonus

Paid vacation days and holidays

Paid parental bonding leave

Tuition and/or professional certif. Re

Discounts for employees and families

Job summary

Delaware North Gaming is seeking an Executive Housekeeper for Southland Casino in West Memphis, Arkansas. You will lead the housekeeping and laundry department, supervising a team, managing schedules, and ensuring top-tier standards in a casino hotel environment.

You will drive continuous improvement in cleanliness, cost control, and guest satisfaction, while coordinating with Front Desk and Maintenance to optimize room availability and operational efficiency.

Qualifications

• Minimum 3 years of housekeeping department leadership experience with a large staff
• Experience leading housekeeping operations in a luxury hotel environment preferred
• Experience overseeing hotel or commercial laundry operations required
• Associate's degree or equivalent from two-year college or technical school
• Arkansas Gaming Commission License required

Responsibilities

• Lead and supervise the housekeeping department, including supervisors and associates, by delegating assignments, maintaining schedules and payroll, and ensuring effective daily operations.
• Ensure cleanliness, orderliness, and appearance of the entire hotel by routinely inspecting guest rooms and public areas and meeting established standards.
• Lead readiness for AAA Four Diamond or higher standards by conducting audits, coaching, monitoring results, and implementing corrective actions.
• Oversee housekeeping supplies, linen, laundry operations, equipment, and vendor performance within budget expectations.
• Partner with Front Desk and Maintenance to maintain accurate room status and coordinate preventive maintenance.
• Develop and sustain housekeeping procedures and performance standards, monitoring costs, inventories, quality results, and operational metrics.
• Maintain professional guest and associate relationships and resolve guest concerns promptly while supporting green certification standards.

Skills

Housekeeping leadership

Guest service

People management

Education

Associate degree

Arkansas Gaming Commission License

Job description

The opportunity

Delaware North Gaming is hiring an Executive Housekeeper to join our team at Southland Casino in West Memphis, Arkansas. In this role, you will be responsible for leading all areas of the hotel housekeeping and laundry department, including assigning work, training new hires, providing continuous development for existing associates, inspecting work quality, and managing supply requisitions. Ensures departmental expenses re-main aligned with budgets and forecasts while maintaining AAA Four Diamond or higher house-keeping standards, applicable green certification requirements, and effective oversight of vendor performance.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Lead and supervise the housekeeping department, including supervisors and associates, by delegating assignments, maintaining schedules and payroll, and ensuring effective daily operations.
• Ensure the cleanliness, orderliness, and appearance of the entire hotel by routinely inspecting guest rooms and public areas and ensuring established company and quality standards are met.
• Lead readiness for AAA Four Diamond or higher standards by conducting documented quality audits, coaching associates, monitoring results, and implementing corrective action plans.
• Oversee housekeeping supplies, linen, laundry operations, equipment, and vendor performance, maintaining appropriate par levels, quality standards, timely service, and budget expectations.
• Partner with Front Desk and Maintenance to maintain accurate room status and availability and coordinate preventive maintenance for guest rooms and public areas.
• Develop, implement, and sustain housekeeping procedures and performance standards, monitoring costs, inventories, quality results, and operational metrics to improve efficiency, sustainability, and the guest experience.
• Maintain professional guest and associate relationships by communicating effectively, demonstrating a positive and adaptable approach, and resolving guest concerns and complaints in a timely manner while supporting applicable green certification standards.

More about you

• Must have a minimum of 3 years previous Housekeeping department leadership experience, to include successful management of a large staff and focus on exceptional guest service.
• At least 1 year experience leading housekeeping operations in a luxury hotel environment is preferred.
• Experience overseeing hotel or commercial laundry operations is required.
• Associate's degree or equivalent from two-year College or technical school; or equivalent amount of experience.
• Arkansas Gaming Commission License required.

Physical requirements

• Frequent standing, walking, climbing of stairs, bending, stooping, reaching, kneeling, and carrying; use of hands to operate cleaning equipment and complete scrubbing/washing duties
• Occasionally required to lift and/or move up to 50 pounds
• Visual acuity is sufficient to inspect the cleanliness of rooms and surfaces

Shift details

Weekends
Holidays

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality - come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.