Executive Housekeeper - Lead Guest Experience

Holiday Inn Richmond; Richmond (IN); On-site; USD 44,000 - 46,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

HSA

Quarterly Bonus Potential

401(k) Match

Paid Time Off

Job summary

Holiday Inn Richmond is seeking an Executive Housekeeper to lead the housekeeping team, ensuring the highest cleanliness standards across guest rooms and public areas while upholding safety and brand policies.

You will schedule staff, train new hires, monitor inspections, and coordinate with other departments to deliver exceptional guest experiences, all while managing supplies and maintaining a welcoming, spotless hotel environment.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: Minimum of three years of housekeeping experience, with at least one year in a supervisory role.

Responsibilities

• Lead and manage the housekeeping team to ensure timely and efficient cleaning of guest rooms and public areas.
• Coordinate daily housekeeping operations, including VIP rooms, guest check-outs, and special requests.
• Review and confirm the completion of daily room cleaning and inspections, ensuring all rooms meet company standards.
• Conduct regular inspections of cleaned rooms, public areas, and linen closets to ensure adherence to quality standards.
• Address and resolve any issues related to room cleanliness or maintenance promptly.
• Monitor and document room inspection results, providing feedback and corrective actions as needed.
• Manage inventory levels of housekeeping supplies and linens, ensuring adequate stock and proper storage.
• Prepare and follow up on maintenance work orders for repairs or replacements of furnishings and fixtures.
• Assist in quarterly inventory of all linens and housekeeping supplies.
• Assist in the training and orientation of new housekeeping associates, ensuring they understand company standards and expectations.
• Provide ongoing coaching and support to team members, fostering a positive and productive work environment.
• Ensure all guest interactions are conducted in a courteous and professional manner, aligning with company standards.
• Collaborate with other departments to ensure seamless service delivery and enhance overall guest satisfaction.
• Maintain strict adherence to safety and security protocols, including the proper handling of keys, lost and found items, and emergency procedures.
• Ensure all housekeeping practices comply with federal, state, and local regulations, including OSHA standards.
• Participate in daily hotel operations meetings and contribute to the overall hotel strategy.
• Perform additional duties as assigned by the General Manager, supporting the overall success of hotel operations.
• Uphold the company's values and standards, ensuring all actions and decisions align with the organization's goals and ethical guidelines.

Skills

Leadership

Supervisory experience

Communication

Organizational skills

Time management

Physical stamina

Customer service orientation

Education

High school diploma

Tools

Housekeeping management software

Computer basics

Job description

Holiday Inn Richmond is seeking an Executive Housekeeper to lead the housekeeping team, ensuring the highest cleanliness standards across guest rooms and public areas while upholding safety and brand policies.

You will schedule staff, train new hires, monitor inspections, and coordinate with other departments to deliver exceptional guest experiences, all while managing supplies and maintaining a welcoming, spotless hotel environment.