Executive Housekeeper — Build a New Hotel from Day One

Kalyan Hospitality; Glen Allen (VA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Brand-new hotel opening

Opening leadership team

Marriott brand affiliation

Job summary

Element by Marriott Richmond Short Pump is seeking an experienced Executive Housekeeper to lead our opening housekeeping team and establish standards from day one. You will oversee guestrooms, public areas, and laundry while building strong teams in a brand-new hotel environment.

The role requires hands-on leadership, strong organizational skills, and a focus on safety, inventory, and guest satisfaction. Work closely with General Manager and other departments to ensure high standards meet

Qualifications

• Previous hotel housekeeping leadership experience required.
• Previous supervisory or management experience in a hotel environment.
• Strong knowledge of guestroom cleaning and inspection standards.
• Experience training and supervising housekeeping associates.
• Ability to manage staffing, schedules, and room assignments.
• Strong communication and organizational skills.
• Ability to work a flexible schedule based on hotel needs.
• Weekend and holiday availability required.
• Ability to perform the physical responsibilities associated with hotel housekeeping leadership.
• Previous Executive Housekeeper or similar leadership experience is a plus.
• Marriott brand experience preferred.
• New hotel opening experience highly desirable.
• Experience managing laundry operations.
• Experience with housekeeping productivity systems and labor reporting.
• Experience managing inventory, linen, and departmental expenses.
• Strong knowledge of brand inspections and quality assurance standards.
• Bilingual communication skills are a plus.

Responsibilities

• Oversee daily housekeeping operations for guestrooms, public areas, laundry, and housekeeping support.
• Plan daily staffing and room assignments based on occupancy, arrivals, departures, and business needs.
• Monitor room readiness throughout the day.
• Coordinate closely with Front Desk to ensure guestrooms are available when needed.
• Maintain strong communication with Engineering regarding maintenance concerns.
• Ensure housekeeping operations remain organized, efficient, and guest-focused.
• Maintain a visible leadership presence throughout the department.
• Step into the operation when needed and lead by example.
• Inspect guestrooms for cleanliness, maintenance, presentation, and brand compliance.
• Establish and maintain inspection standards.
• Monitor recurring cleanliness or maintenance concerns.
• Ensure guestroom amenities and supplies are properly placed and replenished.
• Support room recovery when standards are not met.
• Follow up on guest concerns related to cleanliness.
• Monitor guest feedback and identify trends.
• Maintain a constant focus on improving cleanliness scores and guest satisfaction.
• Monitor housekeeping productivity and labor performance.
• Schedule team members according to occupancy and business demand.
• Review daily room assignments and workloads.
• Track rooms cleaned, minutes per room, and labor efficiency.
• Identify opportunities to improve workflow without sacrificing quality.
• Manage overtime and additional staffing responsibly.
• Partner with hotel leadership on labor planning and budgeting.
• Adjust staffing plans based on forecasted occupancy and hotel needs.

Skills

Strong housekeeping leadership

Excellent organizational skills

Strong communication

Hands-on leadership

Staff development

Guest-service mindset

Problem solving

Team coaching

Job description

Element by Marriott Richmond Short Pump is seeking an experienced Executive Housekeeper to lead our opening housekeeping team and establish standards from day one. You will oversee guestrooms, public areas, and laundry while building strong teams in a brand-new hotel environment.

The role requires hands-on leadership, strong organizational skills, and a focus on safety, inventory, and guest satisfaction. Work closely with General Manager and other departments to ensure high standards meet