Executive Housekeeper: Lead Guest Excellence & Revenue

Island Hospitality Management; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare including Medical, Dental,

Vision Insurance

Paid Time Off

401(k) Retirement plan

Job summary

Island Hospitality Management in Charlotte, NC seeks an Executive Housekeeper to oversee the Housekeeping department, drive service quality, and maximize room revenue while ensuring brand standards across our hotels. You will supervise Room Attendants, Inspectors, Housepersons and Laundry staff, manage schedules and budgets, handle purchasing, and lead recruiting, onboarding, and performance evaluations.

This role may require flexible scheduling and strong guest service focus to deliver

Qualifications

• Knowledge of budget preparation, payroll, and cost spending controls.
• Highly motivated team player with strong initiative and desire for achievement.
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to work well in stressful situations.
• Readily available and approachable for all guests while providing excellent guest service.
• Valid Driver's License is preferred.

Responsibilities

• Oversee daily housekeeping operations and staff to ensure brand standards.
• Forecast, monitor, and control the housekeeping budget to maximize revenue and minimize expenses.
• Recruit, onboard, train, and evaluate team members; manage disciplinary actions as needed.
• Prepare team schedules in alignment with budgets and forecasts; supervise room attendants, inspectors, and laundry staff.

Skills

Budgeting

Payroll controls

Team leadership

Guest service

Problem solving

Communication

Driver's license

Job description

Island Hospitality Management in Charlotte, NC seeks an Executive Housekeeper to oversee the Housekeeping department, drive service quality, and maximize room revenue while ensuring brand standards across our hotels. You will supervise Room Attendants, Inspectors, Housepersons and Laundry staff, manage schedules and budgets, handle purchasing, and lead recruiting, onboarding, and performance evaluations.

This role may require flexible scheduling and strong guest service focus to deliver