Executive Housekeeper — Lead Rooms & Guest Satisfaction

careers-hhmlp; Moosic (Lackawanna County); On-site; USD 42,000 - 65,000; Full time

Job summary

HHM Hotels is seeking an Executive Housekeeper to lead housekeeping operations, ensuring guest room cleanliness, public areas and safety meet brand standards and sustainability goals. The role requires supervising associates, scheduling, training, inventory control and adherence to procedures while maintaining high guest satisfaction and a safe work environment.

Work schedules vary and may include holidays and weekends; this hands-on leadership position emphasizes teamwork, safety, and the

Qualifications

• High School diploma or equivalent preferred.
• Two years previous housekeeping supervisor experience required.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Prepare schedules based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs.
• Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Develop and implement policies and procedures for the operation of the department or the hotel.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Job description

HHM Hotels is seeking an Executive Housekeeper to lead housekeeping operations, ensuring guest room cleanliness, public areas and safety meet brand standards and sustainability goals. The role requires supervising associates, scheduling, training, inventory control and adherence to procedures while maintaining high guest satisfaction and a safe work environment.

Work schedules vary and may include holidays and weekends; this hands-on leadership position emphasizes teamwork, safety, and the