Executive Housekeeper

Shelby American, Inc.; Wilmington (NC); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in hospitality is seeking an Executive Housekeeper to lead the housekeeping department. In this pivotal role, you will ensure that housekeeping services meet the highest standards while managing a dedicated team. Your responsibilities will include overseeing daily operations, scheduling, training staff, and ensuring guest satisfaction. If you are a highly organized professional with a passion for hospitality and a commitment to excellence, this is the perfect opportunity for you to shine in a dynamic environment.

Qualifications

• 5+ years of experience in hotel housekeeping at a supervisory level.
• Ability to manage and motivate large teams effectively.

Responsibilities

• Oversee and coordinate all housekeeping operations of the hotel.
• Supervise and train all housekeeping personnel to ensure quality service.
• Respond to guest complaints and requests in a timely manner.

Skills

Organizational Skills

Communication Skills

Team Management

Problem Solving

Customer Service

Education

Bachelor’s degree in hospitality

Job description

Description

Welcome to the role of Executive Housekeeper! You will be responsible for ensuring that our hotel's housekeeping services are delivered to the highest standards, while also managing all staff in the housekeeping department. You will be the first point of contact for guests and staff, and will be in charge of ensuring that the housekeeping team is meeting all guest expectations and adhering to all hotel policies and procedures. You will also be responsible for overseeing the day-to-day operations of the housekeeping department, including scheduling, training, and monitoring performance. We are looking for a highly organized, customer-oriented professional who is committed to providing an exceptional experience for our guests. If you are up for the challenge and ready to join our team, we look forward to having you on board!

Job Responsibilities

• Oversee and coordinate all housekeeping operations of the hotel
• Supervise and train all housekeeping personnel
• Develop daily work schedules for housekeeping staff
• Monitor staff performance and take corrective action when needed
• Ensure that all areas of the hotel are kept clean and tidy
• Make sure that all guest rooms are cleaned and maintained according to hotel standards
• Ensure that all supplies and equipment are in adequate supply
• Check and inspect rooms to ensure all guest requests are met
• Manage inventory of housekeeping supplies and materials
• Follow health and safety regulations
• Respond to guest complaints and requests in a timely manner
• Oversee guest room turn-downs and deep cleaning services

Requirements

• Bachelor’s degree in hospitality or related field preferred
• 5+ years of experience in hotel housekeeping, preferably at a supervisory level
• Excellent communication and organizational skills
• Ability to manage and motivate large teams
• Ability to work independently and as part of a team
• Knowledge of safety and sanitation regulations
• Knowledge of laundry and linen procedures
• Ability to prioritize tasks and delegate responsibilities
• Ability to identify and handle guest requests
• Ability to interact with guests in a professional manner
• Ability to analyze and resolve problems quickly