Executive Housekeeper

Villa Park, Maldives; Villa Park (IL); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking an Executive Housekeeper to lead the housekeeping department in a luxury resort. This role involves managing daily operations, ensuring the highest standards of cleanliness, and providing exceptional service to guests. The ideal candidate will have extensive experience in hospitality management, strong organizational skills, and a commitment to maintaining the resort's reputation for excellence. Join a dynamic team where you can make a significant impact on guest satisfaction and operational efficiency.

Qualifications

• 5+ years of experience as an Executive Housekeeper in a luxury resort.
• Strong knowledge of housekeeping policies and best practices.

Responsibilities

• Manage daily operations of the housekeeping department.
• Ensure high standards of cleanliness in all rooms and common areas.
• Address guest complaints promptly and effectively.

Skills

Organizational Skills

People Management

Communication Skills

Attention to Detail

Multitasking

Education

Degree in Hospitality Management

Job description

Job Description

The Executive Housekeeper is responsible for managing the daily operations of the housekeeping department in the resort. Ensures that all rooms and common areas are kept clean and tidy and that the highest standards of hospitality are met. The Executive Housekeeper leads the housekeeping team and oversees that all tasks are completed in a timely and efficient manner.

1. Directs and controls all subordinate housekeeping members to ensure that all day-to-day operational matters are handled on time and guest expectations are met.
2. Coordinates with the front office to ensure that rooms are serviced according to guest requirements and vacant rooms are cleaned for new arrivals.
3. Conducts frequent checks and ensures that service procedures and standards established in the resort are met in all villas and public areas.
4. Ensures all team members’ appearance, grooming, and personal hygiene are maintained to set standards and policies, and takes appropriate action where necessary.
5. Ensures that villas allocated for VIP, VVIP, and CIP guests are personally attended to, well cared for, and personalized service is provided.
6. Addresses guest complaints promptly and effectively.
7. Oversees laundry, linen/uniform room, tailor shop, and minibar store, ensuring procedures are followed as per hotel policies and standards.
8. Maintains minibar stock levels to prevent shortages.
9. Monitors inventory of all housekeeping items, including linen, chemicals, minibar stock, guest amenities, machines, vehicles, and equipment.
10. Assists in managing the hotel’s lost and found system with the guest service manager.
11. Ensures efficient administrative communication within the housekeeping department and with other departments.
12. Prepares a preventive maintenance schedule for rooms and public areas in coordination with the maintenance department.
13. Coaches, counsels, disciplines, and develops subordinate employees.
14. Coordinates with the training manager to organize training sessions and attend monthly training needs meetings.
15. Provides sufficient training to newly recruited staff before assigning them to duties.

Qualifications

• Minimum 5 years of experience as an Executive Housekeeper in a leading luxury resort or hotel.
• Degree in hospitality management preferred.
• Proven experience in a similar role.
• Knowledge of housekeeping policies, procedures, and best practices.
• Strong organizational and people management skills.
• Excellent communication and interpersonal skills.
• Able to multitask, prioritize, and pay attention to detail.
• Flexible schedule and ability to work in a fast-paced environment.