Executive Housekeeper

SYNCHRONARCHITECTS; Wilmington (DE); On-site; USD 40,000 - 75,000; Full time

Job summary

Join a forward-thinking company as an Executive Housekeeper in a new hotel opening in Wilmington. This role is pivotal in managing housekeeping operations while ensuring outstanding guest service and financial success. You'll lead a dedicated team, uphold high standards of cleanliness, and foster a culture of inclusivity and teamwork. If you're passionate about hospitality and eager to make a difference in the community, this opportunity is perfect for you. Embrace the chance to grow and thrive in a dynamic environment where your contributions truly matter.

Qualifications

• Strong communication skills and ability to maintain confidentiality.
• Organized and team-oriented with a flexible schedule.

Responsibilities

• Manage daily housekeeping operations and ensure guest satisfaction.
• Hire, train, and supervise housekeeping staff.
• Inspect rooms and public areas for cleanliness compliance.

Skills

Effective communication skills

Organized

Team-oriented

Knowledge of fire safety procedures

Ability to work with diverse cultures

Physical ability to perform duties

Job description

Executive Housekeeper - NEW HOTEL OPENING in Wilmington, North Carolina!

Our Culture:

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Job Description:

The Executive Housekeeper will be responsible for managing daily Housekeeping operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.

The key responsibilities include:

1. Focus on ways to promote and engage in internal growth programs.
2. Continuously exemplify and live by our Culture.
3. Meet/exceed company goals and metrics.
4. Complete all required training.
5. Adhere to all standard operating procedures and brand standards.
6. Perform duties to aid hotel operations and guest service.
7. Provide friendly, personalized service to guests and staff.
8. Schedule staff based on occupancy forecasts.
9. Hire, train, supervise, reward, discipline, and evaluate staff.
10. Ensure cleanliness of guest rooms and public areas, report deficiencies.
11. Inspect rooms and public areas for standards compliance.
12. Report discrepancies and incidents.
13. Manage keys, lost & found, linen inventories, and supplies.
14. Coordinate with other departments and assist as needed.
15. Handle guest questions courteously.
16. Maintain knowledge of health and safety procedures.

Necessary Skills:

1. Maintain confidentiality of business functions.
2. Ensure safety and security of guests, staff, and assets.
3. Knowledge of fire safety procedures.
4. Effective communication skills.
5. Flexible schedule availability, including nights, weekends, holidays.
6. Organized, honest, team-oriented.
7. Maintain personal and work area cleanliness.
8. Ability to work with diverse cultures and backgrounds.
9. Physical ability to perform duties, including lifting up to 40 pounds, and working in extreme conditions.
10. Good eyesight, dexterity, and communication skills.
11. Integrity, humility, and dedication to service and community.

Vision Hospitality Group is an equal opportunity employer committed to diversity and inclusion. We celebrate individuality and the Golden Rule.