Executive Housekeeper

TPG Hotels and Resorts; Meredith (NH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Disability Insurance

Supplemental Life Insurance

Flexible Spending Accounts

401(k) Retirement Plan with company‑mÿ

Job summary

TPG Hotels and Resorts is seeking an Executive Housekeeper to lead the housekeeping department, ensuring rooms and public areas meet top cleanliness standards and guest satisfaction.

The role supervises staff, trains teams, manages schedules and budgets, and coordinates with maintenance and front desk to deliver seamless service across the property. Applicants should have hospitality management experience and strong leadership, with flexibility to support hotel needs.

Qualifications

• Degree in hospitality management or related field is an advantage.
• Minimum 2 years supervisory or managerial housekeeping experience.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Leadership to manage a diverse team.
• Ability to address and resolve issues promptly.
• Familiarity with industry cleaning standards and best practices.
• Proficiency in using basic computer applications such as Microsoft Office.
• Ability to work flexible hours and adapt to changing priorities.

Responsibilities

• Recruit, train, and supervise housekeeping staff.
• Create department schedules and assign duties to housekeeping personnel daily.
• Conduct performance evaluations and provide feedback to staff.
• Provide ongoing training to housekeeping staff.
• Implement and update training programs to improve efficiency and performance.
• Establish and enforce cleaning standards and procedures.
• Monitor and inspect the cleanliness of rooms, public areas, and other hotel facilities.
• Ensure compliance with health and safety regulations.
• Maintain inventory of cleaning supplies and equipment.
• Coordinate with the purchasing department for the procurement of cleaning materials.
• Control costs and expenses within the allocated budget.
• Address guest complaints and concerns related to housekeeping.
• Implement measures to enhance guest satisfaction and experience.
• Develop, recommend, implement and manage the Housekeeping annual budget, business plan, and objectives to meet/exceed expectations.
• Review vendors, products and bills to ensure procurement of top-quality products at minimum prices.
• If necessary, develop action steps to correct any expense problems.
• Direct hotel cleanliness, sanitation and related inspections and lost & found to capture more guests and a larger share of the local market.
• Ensure efficient and regular deep cleaning in compliance with policies, procedures and regulations.
• Review and monitor internal control procedures.
• Report, investigate and resolve violations to policies, procedures and regulations. Submit recommendations to senior management on internal controls, policies and procedures improvements.
• Liaise with other departments to coordinate housekeeping activities.
• Communicate with front desk staff to ensure accurate room status information.
• Report maintenance issues and coordinate with the maintenance department for timely resolution

Skills

Strong communication

Organizational skills

Time-management

Leadership

Interpersonal skills

Attention to detail

Problem solving

Flexibility

Education

Hospitality management degree or related field

Experience in housekeeping supervisory role

Tools

Microsoft Office

Job description

Job Overview

The Executive Housekeeper is a key position responsible for overseeing and managing the daily operation of the housekeeping department within the hotel. The primary goal is to ensure cleanliness, orderliness, and overall guest satisfaction with the accommodation facilities.

What You'll Be Doing

• Recruit, train, and supervise housekeeping staff.
• Create department schedules and assign duties to housekeeping personnel daily.
• Conduct performance evaluations and provide feedback to staff.
• Provide ongoing training to housekeeping staff.
• Implement and update training programs to improve efficiency and performance

Cleaning Standards

• Establish and enforce cleaning standards and procedures.
• Monitor and inspect the cleanliness of rooms, public areas, and other hotel facilities.
• Ensure compliance with health and safety regulations.
• Implement quality control programs to maintain high standards of cleanliness.
• Conduct regular audits to ensure adherence to established standards.

Inventory Management

• Maintain inventory of cleaning supplies and equipment.
• Coordinate with the purchasing department for the procurement of cleaning materials.
• Control costs and expenses within the allocated budget.

Guest Satisfaction

• Address guest complaints and concerns related to housekeeping.
• Implement measures to enhance guest satisfaction and experience.

Sales/Profitability

• Develop, recommend, implement and manage the Housekeeping annual budget, business plan, and objectives to meet/exceed expectations.
• Review vendors, products and bills to ensure procurement of top-quality products at minimum prices.
• If necessary, develop action steps to correct any expense problems.
• Direct hotel cleanliness, sanitation and related inspections and lost & found to capture more guests and a larger share of the local market.
• Ensure efficient and regular deep cleaning in compliance with policies, procedures and regulations.
• Review and monitor internal control procedures.
• Report, investigate and resolve violations to policies, procedures and regulations. Submit recommendations to senior management on internal controls, policies and procedures improvements.

Communication

• Liaise with other departments to coordinate housekeeping activities.
• Communicate with front desk staff to ensure accurate room status information.
• Report maintenance issues and coordinate with the maintenance department for timely resolution

What You Bring

• Degree in hospitality management or a related field is an advantage.
• Previous experience in housekeeping or a related field, with a minimum of 2- years in a supervisory or managerial role.
• Strong communication and interpersonal skills to interact with staff and guests effectively.
• Excellent organizational and time-management skills.
• Strong attention to detail and a commitment to maintaining high-quality standards.
• Leadership skills to manage and motivate a diverse team.
• Ability to address and resolve issues promptly.
• Familiarity with industry cleaning standards and best practices.
• Proficiency in using basic computer applications such as Microsoft Office.
• Ability to work flexible hours and adapt to changing priorities.

Benefits

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Flexible Spending Accounts
• 401(k) Retirement Plan with company match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!